VOLUNTEERING MATTERS

Registered charity 291222 · accounts filings on the Charity Commission register · Wikidata: Q5154877 · Wikipedia · also known as COMMUNITY SERVICE TRUST, CSV, CSV (COMMUNITY SERVICE VOLUNTEERS) · also registered in Scotland as SC039171 (OSCR)

TO ENABLE AND SUPPORT PEOPLE TO BE ACTIVE CITIZENS AND PLAY A ROLE IN THEIR COMMUNITY THROUGH VOLUNTEERING. WE DEVELOP AND DELIVER HIGH IMPACT VOLUNTEER-LED SOLUTIONS TO TACKLE SOME OF THE MOST DIFFICULT CHALLENGES FACING INDIVIDUALS AND THEIR COMMUNITIES TODAY. WE FOCUS ON THE NEEDS OF FOUR DISTINCT COMMUNITIES; OLDER AND RETIRED PEOPLE, DISABLED PEOPLE, VULNERABLE FAMILIES AND YOUNG PEOPLE.

Objects

2 Objects2.1 The Charity's objects are restricted specifically, in each case, only for the public benefit to:(a) The advancement of community development for the public benefit through the promotion of volunteering. (b) the advancement of education and training including (but without limitation) of persons who, due to their social or economic circumstances or otherwise, are in need and unable to gain employment in the United Kingdom.2.2 Nothing in these Articles shall authorise an application of the property of the Charity for purposes which are not charitable in accordance with any statutory provision regarding the meaning of the word "charitable" or the words "charitable purposes" in force in any part of the United Kingdom including (without limitation) an application of the property of the Charity for purposes which are not charitable in accordance with section 7 of the Charities and Trustee Investment (Scotland) Act 2005.

Area of benefit: IN VARIOUS PARTS OF THE WORLD, IN PARTICULAR THE UK

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: General Charitable Purposes · Education/training · Environment/conservation/heritage · Economic/community Development/employment · Grant history (this charity is a funder) · website · Get email alerts

Registered contact address: Hackney, London, England (from the postcode on the register)

Financial health, per its FY2025 accounts

The accounts state that the charity incurred a net operating deficit of £120,000 for the year ended 31 March 2025 and holds a deficit in free reserves of £824,000. Per the trustees' report, the organisation relies on bank overdraft facilities and future project income to meet working capital requirements, with the auditor identifying material uncertainties regarding the ability to continue as a going concern.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts audited by Price Bailey LLP. Discloses 4 of 6 completeness components.

In its annual return the charity told the Commission it is also regulated by: Ofsted (Office For Standards In Education). This is the charity’s own declaration; it is not a rating and has not been verified by the Commission or by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Engaging external speakers at charity events policy and procedures
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investment
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

From the charity’s annual return (Part A, self-declared)

Answers and figures the charity gave in Part A of its annual return to the Charity Commission. They are self-declared: not verified by the Commission or by this site. Only positive answers and figures are listed; items not listed are simply not shown.

Source: this charity’s annual returns on the Charity Commission register.

Annual return filing dates (Charity Commission record)

Of its last 5 annual returns with a recorded received date, 3 were received after the due date: year ending 31/03/2023 (received 21/06/2024, 142 days after the 31/01/2024 due date); year ending 31/03/2022 (received 10/02/2023, 10 days after the 31/01/2023 due date); year ending 31/03/2021 (received 15/02/2022, 15 days after the 31/01/2022 due date).

Due and received dates as recorded in the Commission’s annual-return data; the data does not say whether an extension was agreed. Source: this charity’s annual returns on the Charity Commission register.

In the news

Recent coverage mentioning this charity by name (automated match; headlines belong to their publishers).

• Roundtable: Volunteering matters civilsociety.co.uk · 15/07/2026
• Why Volunteering Matters: Finding Purpose, Connection, and Healing Through Service hopeforthewarriors.org · 06/04/2026
• Why volunteering matters more than ever in today’s world iol.co.za · 28/05/2025
• Who’s Moving: Volunteering Matters, NSPCC, Girlguiding and more civilsociety.co.uk · 13/11/2023
• NCVO and Volunteering Matters begin work on volunteer passport proposals civilsociety.co.uk · 23/02/2021
• Volunteering Matters to coordinate public transport scheme civilsociety.co.uk · 26/05/2020
• Volunteering Matters to lose 12 staff after reporting deficits thirdsector.co.uk · 23/01/2020
• Who’s Moving: Heart Research UK, Volunteering Matters, Carers Trust and more civilsociety.co.uk · 22/07/2019

Corporate structure

• Registered company of the charity Companies House 01435877
• Trading subsidiary: PS ENTERPRISES LTD Companies House 14758066

Public fundraising profile: JustGiving — Volunteering Matters (matched by registered charity number).

Leadership, per the charity’s website

• Amanda Naylor OBE — CEO (source)

Listed on the charity’s own website when we last crawled it; roles may have changed. Pay-band disclosures above are anonymous statutory disclosures and are not attributed to any named individual.

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

• WENLOCK, Millicent Gardoryth — director, appointed 15/07/2026on trustee list
• RIDGERS, Christopher Ivan — director, appointed 05/03/2026on trustee list
• BOUZOUKAS, Kostakis — director, appointed 05/03/2026on trustee list
• COLELLA, Sophie Laura — director, appointed 05/03/2026on trustee list
• FOXALL, Peta Jane, Dr — director, appointed 10/10/2024on trustee list
• BIN-SUFYAN, Moawia — director, appointed 28/09/2023on trustee list
• JAMIESON, Julie-Anne — director, appointed 01/04/2021on trustee list
• JUDGE, Simon Patrick — director, appointed 17/03/2020on trustee list
• TODD, Zara — director, appointed 17/03/2020on trustee list
• NAYLOR, Amanda — secretary, appointed 01/01/2024

Official officers record.

Public-sector contracts awarded

From the official Contracts Finder and Find a Tender notices (supplier matched by exact registered name). Contract income is distinct from grants.

Property (HM Land Registry)

1 registered title in England and Wales held by the charity’s company or corporate body (0 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.

Public profiles (found on the charity’s own website): facebook · instagram

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~2.7 months of spending — below the median for charities its size (median 4.7 months; benchmarks).

Per its annual return, largest income source: Charitable activities (90% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 2.4% of total income — below the median for charities its size (5.3%) (benchmarks).

Register events

• Received assets from another charity (26/04/2012) — per the register’s event history; asset transfers typically record mergers or reorganisations.

Trustees · trustee networks

• Dr Peta Foxallchair
• Christopher Ivan Ridgers · trustee of 1 other charity
• Julie-Anne Jamieson
• Kostakis Bouzoukas
• Millicent Gardoryth Wenlock
• Moawia Bin-Sufyan · trustee of 2 other charities
• Simon Judge
• Sophie Colella
• Zara Todd

Trustee list from the Charity Commission register (current, not historical).

Operates in: Scotland · Throughout England And Wales

Income and spending

Common questions

Known funders

Grants to this charity found in funders’ own accounts filings.

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with ATTEND.

• ATTEND income £772k
• MERTON VOLUNTARY SERVICE COUNCIL income £1.6m
• SUPPORTING COMMUNITIES income £176k
• REACH VOLUNTEERING income £724k
• PERSHORE AND DISTRICT VOLUNTEER CENTRE income £143k
• BLACKBURN WITH DARWEN COUNCIL FOR VOLUNTARY SERVICE income £1.1m

Side by side with its peers

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.