NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE
To provide a generalist advice service to the population of the district of The Forest of Dean, ensuring that individuals do not suffer through lack of knowledge of their rights and responsibilities, or of the needs of services available to them, or through an inability to express their needs effectively and to exercise a responsible influence on the development of Social Policy.
Objects
The Charity's objects are to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Gloucestershire and surrounding areas.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a deficit of £126,267 for the year ended 31 March 2025, resulting in total funds decreasing to £697,727. Per the trustees' report, free unrestricted reserves of £591,408 remain above the stated policy target of £374k (three months of operating costs). The trustees consider the charity to be a going concern based on budget forecasts for the following year.
What the accounts disclose
“MacMillan Cancer Support 258,689” — page 22
“The Trustees have determined to retain a 3 months of operating costs in unrestricted reserves to meet unexpected events.” — page 4
“The charity is a member of “Citizens Advice”, a national charity which sets standards for advice and operational performance and supports local offices with an information system, training and other services. As part of the charity’s membership of Citizens Advice, it has agreed to operate within the national charity's policies, aims, methods and principles. The charity contributes to Citizens Advice national research and campaigns policy, media, publicity and parliamentary work. It also maintains an information and advice website.” — page 8
“With respect to the charity’s position in its legacy pension scheme operated by The Pensions Trust, a liability on withdrawal was calculated with respect to the five deferred members of the scheme amounting to £2,343 as at 30 September 2024. This liability has not been accrued in the charity’s accounts as of 31 March 2025.” — page 28
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- AHMED SAID HANSDOT
- Catherine Mary Andrews
- Diana Louise Billingham
- Emily Joan Hutchinson
- Michael Mintram
- Peter Edward Whittall
- Sara Devi Earnshaw
- Stephen Brimfield
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £1.6m | £1.8m |
| 31/03/2024 | £1.8m | £1.7m |
| 31/03/2023 | £1.7m | £1.3m |
| 31/03/2022 | £998k | £887k |
| 31/03/2021 | £912k | £825k |
Common questions
Is NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a deficit of £126,267 for the year ended 31 March 2025, resulting in total funds decreasing to £697,727. Per the trustees' report, free unrestricted reserves of £591,408 remain above the stated policy target of £374k (three months of operating costs). The trustees consider the charity to be a going concern based on budget forecasts for the following year. Its FY2025 accounts were audited by Burnside Chartered Accountants.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| UK government | 05/10/2020 | £25k | Coronavirus Community Support Fund |
| The National Lottery Community Fund | 23/08/2019 | £10k | Training for Future Advice |
| The National Lottery Community Fund | 31/01/2006 | £169k | Outreach Service |
| Cheltenham Borough Council | — | £2k | To respond to the increased demand for advice and return to face-to-face services for the most vulnerable members of society in Cheltenham. |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE ACCESS TO JUSTICE FOUNDATION | 2 | £85k |
| THE MASTER CHARITABLE TRUST | 1 | £679k |
| THE FRESHFIELD FOUNDATION | 1 | £615k |
| MONEY ADVICE TRUST | 1 | £238k |
| UNITED ST SAVIOUR'S CHARITY | 1 | £174k |
| JOHN JAMES BRISTOL FOUNDATION | 1 | £81k |
| THE NETHERBY TRUST | 1 | £60k |
| FUEL ALLOTMENT | 1 | £43k |
Charities like this
- WYRE FOREST CITIZENS ADVICE BUREAU
- DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
- CAMBRIDGE AND DISTRICT CITIZENS ADVICE BUREAU
- SUTTON BOROUGH CITIZENS' ADVICE BUREAUX
- Citizens Advice Mid Mercia
- SOUTHWARK CITIZENS ADVICE BUREAUX SERVICE
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE | £1.6m | — | 0 | above | — | no doubt |
| WYRE FOREST CITIZENS ADVICE BUREAU | £410k | — | 0 | unclear | — | no doubt |
| DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU | £733k | — | 0 | above | — | no doubt |
| CAMBRIDGE AND DISTRICT CITIZENS ADVICE BUREAU | £1.4m | — | 0 | above | — | no doubt |
| SUTTON BOROUGH CITIZENS' ADVICE BUREAUX | £1.9m | — | 0 | below | — | no doubt |
| Citizens Advice Mid Mercia | £5.1m | — | — | unclear | — | no doubt |