SUTTON BOROUGH CITIZENS' ADVICE BUREAUX
ensure that individuals do not suffer through lack of knowledge of their rights and responsibilities, and equally to exercise a responsible influence on the development of services both locally and nationally.
Objects
THE COMPANY'S OBJECTS ARE FOR THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN THE AREA OF THE LONDON BOROUGH OF SUTTON AND SURROUNDING AREAS.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a net surplus of £193,700 for the year ended 31 March 2025, with total unrestricted reserves standing at £483,468. The trustees note that the charity has sufficient unrestricted reserves to cover approximately three months of operating costs and aims to raise this to four months in the future. The pension scheme, previously in deficit, is now in a net asset position of £169,000, although no asset is recognised on the balance sheet due to lack of an unconditional right to refund.
What the accounts disclose
“Grant income increased by £137,979 (11%) to £1,358,468 from £1,220,489.”
“The charity has unrestricted reserves (excluding designated reserves) to provide for about three months operating costs. Citizens Advice Sutton will aim to raise the level of these reserves to about four months operating costs in the future.” — page 5
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Investment
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2026
- Volunteers: 52
- Government income: £1,527,190 — contracts £491,522 (3), grants £1,035,668 (8); 74% of the £2,073,911 total gross income on the same return
- Employees paid over £60,000: 1 (£70,001–£80,000: 1)
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 57
- Government income: £1,440,249 — contracts £501,180 (3), grants £939,069 (6); 76% of the £1,886,377 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 56
- Government income: £628,017 — contracts £443,186 (3), grants £184,831 (3); 35% of the £1,793,891 total gross income on the same return
- Employees paid over £60,000: 1 (£70,001–£80,000: 1)
Annual return filing dates (Charity Commission record)
Of its last 5 annual returns with a recorded received date, 1 was received after the due date: year ending 31/03/2022 (received 13/03/2023, 41 days after the 31/01/2023 due date).
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2026)
Trustees
- ANDREW CHARLES THEOBALD
- ASHLEY THOMAS
- JASON GOLD
- NIGEL QUINNEY
- PETER HONOUR
- Paul Anthony Lawrence
- Phillip Ang
- Sampath Sundaram
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2026 | £2.1m | £2.0m |
| 31/03/2025 | £1.9m | £1.8m |
| 31/03/2024 | £1.8m | £1.8m |
| 31/03/2023 | £1.7m | £1.7m |
| 31/03/2022 | £1.8m | £1.8m |
Common questions
Is SUTTON BOROUGH CITIZENS' ADVICE BUREAUX financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a net surplus of £193,700 for the year ended 31 March 2025, with total unrestricted reserves standing at £483,468. The trustees note that the charity has sufficient unrestricted reserves to cover approximately three months of operating costs and aims to raise this to four months in the future. The pension scheme, previously in deficit, is now in a net asset position of £169,000, although no asset is recognised on the balance sheet due to lack of an unconditional right to refund. Its FY2025 accounts were audited by Palmer McCarthy.
Who funds SUTTON BOROUGH CITIZENS' ADVICE BUREAUX?
Funders whose own accounts filings name SUTTON BOROUGH CITIZENS' ADVICE BUREAUX as a grant recipient include THE MILLS CHARITY.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| THE MILLS CHARITY | FY2026 | £5k | Grants - General Benefit |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| City Bridge Foundation | 02/09/2024 | £155k | Grant to Citizens Advice Sutton |
| UK government | 01/04/2024 | £17k | Transition to eVisa Fund |
| UK government | 29/09/2023 | £3k | EU Settlement Grant Scheme Funding |
| City Bridge Foundation | 25/03/2021 | £201k | Grant to Citizens Advice Sutton |
| UK government | 01/04/2020 | £34k | EU Settlement Grant Scheme Funding 21/22 |
| The National Lottery Community Fund | 18/04/2019 | £495k | Advicelink |
| The National Lottery Community Fund | 21/10/2015 | £430k | Sutton Advicelink |
| City Bridge Foundation | 25/09/2014 | £85k | Grant to Citizens Advice Sutton |
| The National Lottery Community Fund | 06/08/2014 | £10k | Making change happen |
| The National Lottery Community Fund | 25/04/2013 | £346k | Sutton Advicelink (SAL) |
| The National Lottery Community Fund | 10/08/2006 | £5k | Photocopier |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| UNITED ST SAVIOUR'S CHARITY | 1 | £244k |
| QUARTET COMMUNITY FOUNDATION | 1 | £14k |
| THE MERCHANT VENTURERS CHARITY | 1 | £10k |
| THE SIMMONS AND SIMMONS CHARITABLE FOUNDATION | 1 | £4k |
| THE HADFIELD CHARITABLE TRUST | 1 | £2k |
Charities like this
- RUSHMOOR CITIZENS ADVICE BUREAUX
- BRENT CITIZENS ADVICE BUREAUX
- SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU
- BARROW CITIZENS ADVICE BUREAU
- SOUTHWARK CITIZENS ADVICE BUREAUX SERVICE
- HOUNSLOW CITIZENS ADVICE BUREAUX SERVICE
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| SUTTON BOROUGH CITIZENS' ADVICE BUREAUX | £2.1m | — | 0 | below | — | no doubt |
| RUSHMOOR CITIZENS ADVICE BUREAUX | £1.8m | — | 0 | above | — | no doubt |
| BRENT CITIZENS ADVICE BUREAUX | £875k | — | — | above | — | noted |
| SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU | £1.8m | £60,001 - £70,000 | 0 | unclear | — | no doubt |
| BARROW CITIZENS ADVICE BUREAU | £453k | — | 0 | above | — | no doubt |
| SOUTHWARK CITIZENS ADVICE BUREAUX SERVICE | £2.1m | — | 0 | above | — | no doubt |