DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU
To ensure individuals do not lack knowledge of their rights and responsibilities or of the service available to them or through an inability to express their needs effectively, and equally to exercise a responsible influence on the development of social policies and services, both locally and nationally.
Objects
THE CHARITY’S OBJECTS ARE TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN DISS AND THETFORD AND SURROUNDING AREAS.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a deficit of £3,870 for the year ended 31 March 2025, a significant change from the prior year's surplus of £587,707 which included a £575,000 legacy. Free reserves stood at £183,930, which the trustees confirm are in line with their policy of holding three months of operating costs (£184k). The trustees maintain a reasonable expectation that the charity has adequate resources to continue in operational existence for at least the next twelve months.
What the accounts disclose
“We calculate a monthly operating cost, which is reviewed on a 6-monthly basis. We monitor this to ensure the amount held covers 3 months operating costs on a rolling basis.” — page 9
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Engaging external speakers at charity events policy and procedures
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- Mario Anastasiades
- Mark Reza Aryaeenia
- Michelle Elizabeth Denny
- Peter Richard Norman
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £733k | £736k |
| 31/03/2024 | £1.2m | £650k |
| 31/03/2023 | £695k | £696k |
| 31/03/2022 | £634k | £642k |
| 31/03/2021 | £493k | £494k |
Common questions
Is DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a deficit of £3,870 for the year ended 31 March 2025, a significant change from the prior year's surplus of £587,707 which included a £575,000 legacy. Free reserves stood at £183,930, which the trustees confirm are in line with their policy of holding three months of operating costs (£184k). The trustees maintain a reasonable expectation that the charity has adequate resources to continue in operational existence for at least the next twelve months. Its FY2025 accounts were independently examined.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 30/05/2007 | £99k | New Premises - Diss |
| The National Lottery Community Fund | 30/11/2005 | £199k | Maintain and develop anti-poverty and advocacy service |
| The National Lottery Community Fund | 14/07/2004 | £73k | Welfare Rights Outreach Project - transferred from Thetford & District CAB |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE ACCESS TO JUSTICE FOUNDATION | 2 | £85k |
| THE SALISBURY POOL CHARITY COMPRISING THE FIRST MOIETY ESTABLISHED BY CLAUSE 2 OF THE DEED OF DECLARATION DATED 23RD MARCH 1976 | 2 | £26k |
| THE MASTER CHARITABLE TRUST | 1 | £679k |
| THE FRESHFIELD FOUNDATION | 1 | £615k |
| MONEY ADVICE TRUST | 1 | £238k |
| LONDON LEGAL SUPPORT TRUST | 1 | £101k |
| JOHN JAMES BRISTOL FOUNDATION | 1 | £81k |
| THE NETHERBY TRUST | 1 | £60k |
Charities like this
- CAMBRIDGE AND DISTRICT CITIZENS ADVICE BUREAU
- WYRE FOREST CITIZENS ADVICE BUREAU
- NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE
- SUTTON BOROUGH CITIZENS' ADVICE BUREAUX
- CITIZENS ADVICE IN NORTH & WEST KENT
- MID SUFFOLK CITIZENS ADVICE BUREAU
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| DISS, THETFORD AND DISTRICT CITIZENS ADVICE BUREAU | £733k | — | 0 | above | — | no doubt |
| CAMBRIDGE AND DISTRICT CITIZENS ADVICE BUREAU | £1.4m | — | 0 | above | — | no doubt |
| WYRE FOREST CITIZENS ADVICE BUREAU | £410k | — | 0 | unclear | — | no doubt |
| NORTH AND WEST GLOUCESTERSHIRE CITIZENS ADVICE | £1.6m | — | 0 | above | — | no doubt |
| SUTTON BOROUGH CITIZENS' ADVICE BUREAUX | £1.9m | — | 0 | below | — | no doubt |
| CITIZENS ADVICE IN NORTH & WEST KENT | £2.1m | — | 0 | above | — | no doubt |