EXETER CITIZENS ADVICE BUREAU
The charity provides free advice to the general public on a range of issues, including debt and money, benefit and tax credits, housing, family issues and consumer advice. Largely, those benefiting from our services are those most in need, particularly those in financial hardship.
Financial health, per its FY2025 accounts
The accounts state that the charity ended the year with a surplus of £34,870 and unrestricted reserves of £319,909. However, the trustees report a budgeted deficit of £93,000 for the upcoming year due to significant reductions in local authority funding, noting material uncertainty about future outcomes while maintaining that reserves are sufficient for the next 12 months.
What the accounts disclose
“Total Income 237,360 311,753 549,113” — page 18
“The charity, being mindful of Charity Commission guidance, aims to maximise the use of available funds for the benefit of the citizens of Exeter and the surrounding area so far as is commensurate with a prudent level of unrestricted reserves, equivalent to at least three months’ running costs.” — page 14
“The charity has one wholly owned non-charitable subsidiary undertaking registered in England and Wales, called Exeter Citizens Advice Bureau (Services) Limited, registered company number 06561932. The company is incorporated. The aim of the company is to raise income for the charity for charitable activities. There have been no trading activities in the last year.” — page 14
Corporate structure
- Registered company of the charity Companies House 04334063
- Trading subsidiary: EXETER CITIZENS ADVICE BUREAU (SERVICES) LIMITED Companies House 06561932
- No intra-group transactions disclosed as the company did not trade, received no income, and incurred no expenditure.
Company officers (Companies House)
- TURGOOSE, Margaret on trustee list
- ONSLOW, Lianne Marie on trustee list
- PERCIVAL, Ian Stephen on trustee list
- WILLMOTT, Richard George Greville on trustee list
- SCOTT, Robert Arthur on trustee list
- YEO, Michael John on trustee list
- OLIVER, Joseph Robert on trustee list
- MCDONALD, Kim Marie on trustee list
- RICHARDSON, Gordon Thomas on trustee list
- SALTER, Stephen John on trustee list
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- GORDON THOMAS RICHARDSON
- Ian Stephen Percival
- Joseph Robert Oliver
- Kim Marie McDonald
- Lianne Marie Onslow
- Margaret Turgoose
- Michael John Yeo
- Richard George Greville Willmott
- Robert Arthur Scott
- STEPHEN SALTER
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £549k | £514k |
| 31/03/2024 | £670k | £655k |
| 31/03/2023 | £566k | £579k |
| 31/03/2022 | £596k | £639k |
| 31/03/2021 | £719k | £638k |
Common questions
Is EXETER CITIZENS ADVICE BUREAU financially healthy?
Per its FY2025 accounts: The accounts state that the charity ended the year with a surplus of £34,870 and unrestricted reserves of £319,909. However, the trustees report a budgeted deficit of £93,000 for the upcoming year due to significant reductions in local authority funding, noting material uncertainty about future outcomes while maintaining that reserves are sufficient for the next 12 months. Its FY2025 accounts were independently examined.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 23/04/2026 | £20k | AAA - Access to Advice for All |
| The National Lottery Community Fund | 07/08/2024 | £20k | Better connected for better wellbeing |
| The National Lottery Community Fund | 20/01/2023 | £10k | Adviceline 2023 |
| The National Lottery Community Fund | 03/02/2016 | £9k | Even More Brighter Futures |
| The National Lottery Community Fund | 09/04/2014 | £10k | Do it online - digital inclusion project |
| The National Lottery Heritage Fund | 12/10/2012 | £9k | "Exeter CAB: Past and future" |
| The National Lottery Community Fund | 01/03/2012 | £10k | Exeter CAB: fit for the future |
| The National Lottery Community Fund | 20/11/2009 | £9k | Development Project |
| The National Lottery Community Fund | 11/11/2009 | £182k | Brighter Futures |