CITIZENS ADVICE NORTH EAST KENT
Providing free, confidential, impartial advice to the community in the Canterbury, Herne Bay and Whitstable and the surrounding areas.
Objects
THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN ENGLAND AND IN PARTICULAR CANTERBURY AND SURROUNDING AREAS.
Financial health, per its FY2026 accounts
The accounts state that the charity recorded an overall deficit of £2,833 for the year ended 31 March 2026, driven by an excess of expenditure on direct services over funding received. The unrestricted general fund balance stood at £101,178, which is below the trustees' stated policy target of £133,520. Despite this deficit and the impending merger with Citizens Advice Swale, the trustees believe the going concern basis of accounting remains appropriate.
What the accounts disclose
“Canterbury City Council 194,209”
Year-over-year changes
- Going concern: going-concern doubt noted (FY2025) → no going-concern doubt (FY2026).
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2026
- Volunteers: 36
- Government income: £194,209 — grants £194,209 (1); 32% of the £602,999 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 28
- Government income: £172,728 — grants £172,728 (1); 33% of the £523,257 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 32
- Government income: £160,728 — grants £160,728 (1); 34% of the £477,270 total gross income on the same return
Structured financials (annual return, FY ending 31/03/2026)
Register events
- Received assets from another charity (27/03/2020)
Trustees
- Ann Pamela Kenworthy
- CONCEPTA BERNADETTE NOLAN
- Connor Harney
- DREW CULLEN
- Don Ramble
- Elliott Jayes
- Hannah Edwards
- Hilary Anne Brighton
- Katie Gough
- Sharon Kim Hunt
- Sue Mary Theodoreson
- Susan Emily Record
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2026 | £603k | £606k |
| 31/03/2025 | £523k | £528k |
| 31/03/2024 | £477k | £490k |
| 31/03/2023 | £398k | £413k |
| 31/03/2022 | £448k | £461k |
Common questions
Is CITIZENS ADVICE NORTH EAST KENT financially healthy?
Per its FY2026 accounts: The accounts state that the charity recorded an overall deficit of £2,833 for the year ended 31 March 2026, driven by an excess of expenditure on direct services over funding received. The unrestricted general fund balance stood at £101,178, which is below the trustees' stated policy target of £133,520. Despite this deficit and the impending merger with Citizens Advice Swale, the trustees believe the going concern basis of accounting remains appropriate. Its FY2026 accounts were independently examined.
Who funds CITIZENS ADVICE NORTH EAST KENT?
Funders whose own accounts filings name CITIZENS ADVICE NORTH EAST KENT as a grant recipient include THE PHILIP AND CONNIE PHILLIPS FOUNDATION.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| THE PHILIP AND CONNIE PHILLIPS FOUNDATION | FY2023 | £8k | |
| THE PHILIP AND CONNIE PHILLIPS FOUNDATION | FY2025 | £5k | Unrestricted |
| THE PHILIP AND CONNIE PHILLIPS FOUNDATION | FY2025 | £3k | Restricted |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 29/07/2026 | £336k | Gypsy Roma Traveller Community Project |
| The National Lottery Community Fund | 04/07/2024 | £169k | Canterbury District Citizens Advice Outreach Project |
| The National Lottery Community Fund | 09/05/2024 | £20k | Citizens Advice Canterbury District IT and electrical infrastructure project |
| The National Lottery Community Fund | 14/05/2021 | £9k | Covid-secure environment for Canterbury District Citizens Advice |
| The National Lottery Community Fund | 04/01/2017 | £10k | Equipping Citizens in Canterbury |
| The National Lottery Community Fund | 25/04/2013 | £243k | Canterbury District Advice Partnership |
| The National Lottery Community Fund | 11/01/2012 | £10k | Creation of Training and Telephone Suite |
Funders of similar charities
Charities like this
- CITIZENS ADVICE IN NORTH & WEST KENT
- CITIZENS ADVICE SERVICES CORBY & KETTERING
- THE NORTH TYNESIDE CITIZENS ADVICE BUREAU
- COVENTRY CITIZENS ADVICE
- CITIZENS ADVICE IN EAST DORSET AND PURBECK LTD
- CITIZENS ADVICE THANET
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| CITIZENS ADVICE NORTH EAST KENT | £603k | — | 0 | unclear | — | no doubt |
| CITIZENS ADVICE IN NORTH & WEST KENT | £2.1m | — | 0 | above | — | no doubt |
| CITIZENS ADVICE SERVICES CORBY & KETTERING | £579k | — | 0 | unclear | — | no doubt |
| THE NORTH TYNESIDE CITIZENS ADVICE BUREAU | £2.9m | — | — | unclear | — | no doubt |
| COVENTRY CITIZENS ADVICE | £1.8m | more than £60,000 | 1 | above | — | no doubt |
| CITIZENS ADVICE IN EAST DORSET AND PURBECK LTD | £1.3m | £60,001 - £70,000 | 1 | above | — | no doubt |