TEST VALLEY CITIZENS ADVICE BUREAU
Advice and information giving organisation
Objects
THE CHARITY'S OBJECTS ARE TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS ANDDISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN TEST VALLEY BOROUGH AND SURROUNDING AREAS.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a surplus of £23,199 for the year ended 31 March 2025, with total incoming resources of £448,952. The trustees maintain a reserves policy of not less than three months of normal operating expenditure, and unrestricted general funds stood at £232,621. While some restricted funds are in deficit, these are supported by general funds, and the charity confirms it has no borrowings.
What the accounts disclose
“the Trustees have determined that ‘free’ reserves of not less than 3 months normal operating expenditure should be maintained.” — page 8
“Test Valley Citizens Advice Bureau (Citizens Advice Test Valley) is a member of Citizens Advice, the operating name of the National Association of Citizens Advice Bureaux, which provides a framework for standards of advice and casework management as well as monitoring progress against these standards.” — page 2
Policies the charity declares
- Bullying and harassment policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
Corporate structure
- Registered company of the charity Companies House 08933947 · Financial health read from its filings
Company officers (Companies House)
- BENNETT, Karin Rachel Bean on trustee list
- COOPER, Susan Janet on trustee list
- CONS, Ben Major George on trustee list
- MOORE, Graham on trustee list
- MARTIN, Victoria Esther on trustee list
- THORPE, Linda Ellen on trustee list
- GLADWELL, Alexandra on trustee list
- BOWDEN, Stephen Roy on trustee list
- MOON, Angela Theresa
Property (HM Land Registry)
Register events
- Received assets from another charity (13/01/2016)
- Received assets from another charity (28/10/2015)
Trustees
- Alexandra Gladwell
- Ben Cons
- Graham Moore
- Karin Bennett
- Linda Ellen Thorpe
- Stephen Bowden
- Susan Cooper
- Victoria Esther Martin
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £449k | £426k |
| 31/03/2024 | £457k | £447k |
| 31/03/2023 | £325k | £320k |
| 31/03/2022 | £278k | £264k |
| 31/03/2021 | £343k | £331k |
Common questions
Is TEST VALLEY CITIZENS ADVICE BUREAU financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a surplus of £23,199 for the year ended 31 March 2025, with total incoming resources of £448,952. The trustees maintain a reserves policy of not less than three months of normal operating expenditure, and unrestricted general funds stood at £232,621. While some restricted funds are in deficit, these are supported by general funds, and the charity confirms it has no borrowings. Its FY2025 accounts were independently examined.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 15/12/2023 | £20k | Advice by phone |
| The National Lottery Community Fund | 20/10/2014 | £77k | Test Valley Advice Network - Right advice @ Right time |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| MISS W E LAWRENCE 1973 CHARITABLE SETTLEMENT | 1 | £5k |
| THE HADFIELD CHARITABLE TRUST | 1 | £2k |
Charities like this
- CHARNWOOD CITIZENS ADVICE BUREAU
- DUNSTABLE AND DISTRICT CITIZENS ADVICE BUREAU
- CARDIFF AND VALE CITIZENS ADVICE BUREAU
- TADLEY AND DISTRICT CITIZENS ADVICE BUREAU
- EASTBOURNE CITIZENS ADVICE BUREAU
- SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| TEST VALLEY CITIZENS ADVICE BUREAU | £449k | — | 0 | unclear | — | no doubt |
| CHARNWOOD CITIZENS ADVICE BUREAU | £251k | — | 0 | unclear | — | no doubt |
| DUNSTABLE AND DISTRICT CITIZENS ADVICE BUREAU | £230k | — | 0 | unclear | — | no doubt |
| CARDIFF AND VALE CITIZENS ADVICE BUREAU | £4.9m | — | — | above | — | no doubt |
| TADLEY AND DISTRICT CITIZENS ADVICE BUREAU | £270k | — | 0 | unclear | 9.8% | noted |
| EASTBOURNE CITIZENS ADVICE BUREAU | £616k | — | 0 | unclear | — | no doubt |