ISABEL HOSPICE LIMITED
Hospice services providing specialist palliative care across home, day centre, outpatient and inpatient settings comprising multi-disciplinary medical, nursing, pre and post bereavement counselling and family support, spiritual care and benefit advice.
Objects
TO PROVIDE PALLIATIVE CARE AND SUPPORT FOR THOSE SUFFERING FROM LIFE-THREATENING ILLNESSES, INCLUDING, WITHOUT LIMITATION, CANCER, HEART, RESPIRATORY AND NEUROLOGICAL DISEASES, AS WELL AS SUPPORT FOR THEIR FAMILIES AND CARERS, IN THE BOROUGHS OF BROXBOURNE AND WELWYN HATFIELD AND THE DISTRICT OF EAST HERTFORDSHIRE AND ANY GEOGRAPHIC AREA SUBSEQUENTLY APPROVED BY RESOLUTION OF THE TRUSTEES.
Financial health, per its FY2026 accounts
The accounts state that the charity recorded a surplus of £1.6 million for the year ended 31 March 2026, primarily driven by significant legacy income of £2.6 million and a capital grant. However, the trustees note that excluding these one-off factors, the underlying financial position remained under material pressure, with costs increasing and NHS income falling in real terms. The charity holds unrestricted funds of £9.273 million, with available reserves of £4.403 million, which the trustees consider sufficient to meet their policy target of £2.7 million and support future operations.
What the accounts disclose
“By considering responsibilities such as staff payments, lease payments and other contractual obligations, the Trustees have approved a desired reserves level of £2,700,000.”
“Two close family members of key management personnel were employed by the hospice, appointed to posts and with employment terms that fall within the hospice's approved staff establishment (2025: two close family members). The employment costs of these two individuals was £38,173 (2025: £56,309) the decrease due to one member of staff leaving in the year.” — page 38
“The directors of the charity, Isabel Hospice Limited, have assessed the recoverability of amounts owed by its wholly owned subsidiary undertaking IHL Services Limited, and due to losses in that company the debt is not expected to be recovered. Therefore, during the year, the charity wrote off £203,932 (2025: £nil) of amounts due from IHL Services Limited.” — page 39
“Two close family members of key management personnel were employed by the hospice, appointed to posts and with employment terms that fall within the hospice's approved staff establishment (2025: two close family members). The employment costs of these two individuals was £38,173 (2025: £56,309) the decrease due to one member of staff leaving in the year.” — page 38
“The directors of the charity, Isabel Hospice Limited, have assessed the recoverability of amounts owed by its wholly owned subsidiary undertaking IHL Services Limited, and due to losses in that company the debt is not expected to be recovered. Therefore, during the year, the charity wrote off £203,932 (2025: £nil) of amounts due from IHL Services Limited.” — page 39
“The financial statements include the results of the Charity’s trading subsidiaries, Isabel Hospice Trading Limited and IHL Services Limited.”
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Engaging external speakers at charity events policy and procedures
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2026
- Volunteers: 592
- Employees paid over £60,000: 10 (£60,001–£70,000: 4; £70,001–£80,000: 4; £80,001–£90,000: 1; £100,001–£110,000: 1)
- Has a trading subsidiary
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 598
- Employees paid over £60,000: 9 (£60,001–£70,000: 6; £70,001–£80,000: 1; £90,001–£100,000: 1; £100,001–£110,000: 1)
- Has a trading subsidiary
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 606
- Government income: £2,088,399 — grants £2,088,399 (1); 22% of the £9,383,000 total gross income on the same return
- Employees paid over £60,000: 6 (£60,001–£70,000: 2; £70,001–£80,000: 3; £100,001–£110,000: 1)
- Has a trading subsidiary
Corporate structure
- Trading subsidiary: ISABEL HOSPICE TRADING LIMITED Companies House 02417607
- Registered company of the charity Companies House 03056823
- Trading subsidiary: IHL SERVICES LIMITED Companies House 15494138
- Turnover: £3.1m
- Profit before tax: £275k
- Turnover: £408k
- Profit before tax: £66k
Company officers (Companies House)
- OSBORN, Peter Gordon on trustee list
- ANDREWS, Mark, Dr on trustee list
- COSGRAVE, Fern Elysia on trustee list
- MARCHANT, Janet Maria on trustee list
- SALE, Lisa on trustee list
- MILLS, John Michael on trustee list
- JACKSON, Claire on trustee list
- ELLIS, Ian on trustee list
- CROME, Renata on trustee list
- COTTRELL, Melanie on trustee list
- CHOLAK, Ozlem on trustee list
- PHILPOTT, Terence John on trustee list
- GLENISTER, Helen
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2026)
Care Quality Commission ratings
- Isabel Hospice: Good
Register events
- Received assets from another charity (13/01/2026)
Trustees
- Terence John Philpottchair
- Claire Jackson
- Dr Mark Andrews
- Fern Elysia Cosgrave
- Ian Ellis
- Janet Maria Marchant
- John Michael Mills
- Lisa Sale
- Melanie Cottrell
- Ozlem Cholak
- Renata Crome
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2026 | £11.7m | £10.1m |
| 31/03/2025 | £10.4m | £10.0m |
| 31/03/2024 | £9.4m | £9.2m |
| 31/03/2023 | £8.4m | £7.9m |
| 31/03/2022 | £8.5m | £7.1m |
Common questions
Is ISABEL HOSPICE LIMITED financially healthy?
Per its FY2026 accounts: The accounts state that the charity recorded a surplus of £1.6 million for the year ended 31 March 2026, primarily driven by significant legacy income of £2.6 million and a capital grant. However, the trustees note that excluding these one-off factors, the underlying financial position remained under material pressure, with costs increasing and NHS income falling in real terms. The charity holds unrestricted funds of £9.273 million, with available reserves of £4.403 million, which the trustees consider sufficient to meet their policy target of £2.7 million and support future operations. Its FY2026 accounts were audited by Mercer & Hole LLP.
Who funds ISABEL HOSPICE LIMITED?
Funders whose own accounts filings name ISABEL HOSPICE LIMITED as a grant recipient include THE LINDER FOUNDATION, THE ANNANDALE CHARITABLE TRUST, THE 3 TS CHARITABLE TRUST, THE ORR MACKINTOSH FOUNDATION LIMITED, THE JOHN APTHORP CHARITY.
Known funders
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 22/10/2021 | £10k | Meeting the practical needs of your loved one at end of life |
| The National Lottery Community Fund | 11/06/2020 | £48k | (C19 BLF) Continuation funding for hospice at home |
| The National Lottery Community Fund | 23/01/2020 | £9k | Help patients who are hard of hearing |
| The National Lottery Community Fund | 20/12/2018 | £6k | You spoke- We listened. |
| The National Lottery Community Fund | 09/03/2015 | £490k | Enhancing End of Life Care at Home |
| The National Lottery Community Fund | 30/07/2014 | £8k | Installation of Electronic Patient Safety and Risk Management System |
| The National Lottery Community Fund | 11/10/2012 | £4k | Installation of hand was stations at Isabel Hospice's in-patient unit |
| The National Lottery Community Fund | 30/05/2007 | £123k | Isabel Hospice Welfare Benefits and Financial Advice Service |
| The National Lottery Community Fund | 24/11/2006 | £10k | Replacement of 4 beds at Isabel Hospice In-Patients Unit |
| The National Lottery Community Fund | 15/11/2006 | £50k | Carers' Lifelines |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE HOBSON CHARITY LIMITED | 3 | £39k |
| MOORE KINGSTON SMITH COMMUNITY FOUNDATION | 2 | £61k |
| THE WILL CHARITABLE TRUST | 2 | £60k |
| Royal Warrant Holders' Charity | 2 | £4k |
| SKIPTON BUILDING SOCIETY CHARITABLE FOUNDATION | 2 | £3k |
| The Squire Patton Boggs Charitable Trust | 2 | £950 |
| SUTTON COLDFIELD CHARITABLE TRUST | 1 | £104k |
| The Belstead Ganzoni Charitable Settlement | 1 | £104k |
Charities like this
- St Elizabeth Hospice
- ST MICHAEL'S HOSPICE (INCORPORATING THE FREDA PEARCE FOUNDATION)
- ST GILES HOSPICE
- ST LUKE'S HOSPICE (HARROW AND BRENT) LTD
- DERWENTSIDE HOSPICE CARE FOUNDATION
- ST OSWALD'S HOSPICE LIMITED
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| ISABEL HOSPICE LIMITED | £11.7m | — | — | above | — | no doubt |
| St Elizabeth Hospice | £19.3m | — | — | unclear | — | no doubt |
| ST MICHAEL'S HOSPICE (INCORPORATING THE FREDA PEARCE FOUNDATION) | £12.8m | — | — | unclear | 48.1% | no doubt |
| ST GILES HOSPICE | £12.8m | £90,001 - £100,000 | — | unclear | — | no doubt |
| ST LUKE'S HOSPICE (HARROW AND BRENT) LTD | £13.0m | £100,001 - £110,000 | 9 | above | — | no doubt |
| DERWENTSIDE HOSPICE CARE FOUNDATION | £2.0m | — | 0 | above | — | no doubt |