Citizens Advice East Suffolk

Registered charity 1115522 · accounts filings on the Charity Commission register · also known as NORTH EAST SUFFOLK ADVICE, NORTH EAST SUFFOLK CITIZENS ADVICE BUREAU

Provides advice, information and representations to members of the public on a range of legal matters, including debt, welfare benefits, housing, employment, consumer, education, health, immigration and nationality, family and relationships, to the public across East Suffolk, face-to-face (from 5 permanent offices and multiple outreaches), and by telephone and e-mail.

Causes: Disability · The Prevention Or Relief Of Poverty · website · Get email alerts

Latest income
£1.2m
Latest spending
£1.1m
Registered
2006
Accounts read
FY2025

Financial health, per its FY2025 accounts

The accounts state that the charity reported a surplus of £17,619 for the year ended 31 March 2025, with total income of £1,164,487 and expenditure of £1,146,868. Per the trustees' report, unrestricted reserves of £514,607 are held in excess of the revised policy target of £370,000, which the trustees believe is prudent to mitigate risks associated with future funding uncertainty.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Reserves policy: £370,000 (held: £515k)
“The remaining unrestricted reserves amounting to £514,607 are in excess of the revised reserves policy of £370,000 (increased from £240,000 in 23/24) that the Trustees believe is prudent to be held by the charity.” — page 9
Per its FY2025 accounts as filed with the Charity Commission.
Related-party transaction: Services procured from HRLegal Ltd, an entity under the control of Simon Quantrill (Trustee), totalling £7,121. These services were provided at arms length.
“During the year ended 31st March 2024, the company procured services from HRLegal Ltd, an entity under the control of Simon Quantrill (Trustee), totalling £7,121. These services were provided at arms length.”
Per its FY2025 accounts as filed with the Charity Commission.

Accounts audited by Cunninghams, Statutory Auditor. Discloses 5 of 6 completeness components.

Public fundraising profile: JustGiving — Citizens Advice East Suffolk (matched by registered charity number).

Property (HM Land Registry)

1 registered title in England and Wales held by the charity’s company or corporate body (0 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.

Public profiles (found on the charity’s own website): facebook

Structured financials (annual return, FY ending 31/03/2025)

Total income
£1.2m
Total spending
£1.1m
Reserves (reported)
£615k
Employees
35

Reported reserves equal ~6.4 months of spending — above the median for charities its size (median 4.8 months; benchmarks).

Per its annual return, largest income source: Charitable activities (60% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (5.2%) (benchmarks).

Register events

Trustees · trustee networks

Trustee list from the Charity Commission register (current, not historical).

Operates in: Suffolk

Income and spending

Financial year endIncomeSpending
31/03/2025£1.2m£1.1m
31/03/2024£930k£922k
31/03/2023£827k£899k
31/03/2022£565k£535k
31/03/2021£558k£439k

Common questions

Is Citizens Advice East Suffolk financially healthy?

Per its FY2025 accounts: The accounts state that the charity reported a surplus of £17,619 for the year ended 31 March 2025, with total income of £1,164,487 and expenditure of £1,146,868. Per the trustees' report, unrestricted reserves of £514,607 are held in excess of the revised policy target of £370,000, which the trustees believe is prudent to mitigate risks associated with future funding uncertainty. Its FY2025 accounts were audited by Cunninghams, Statutory Auditor.

Who funds Citizens Advice East Suffolk?

Funders whose own accounts filings name Citizens Advice East Suffolk as a grant recipient include THE MRS L D ROPE THIRD CHARITABLE SETTLEMENT, THE ACCESS TO JUSTICE FOUNDATION, HOPESTEAD, DUNWICH TOWN TRUST.

Known funders

Grants to this charity found in funders’ own accounts filings.

FunderYearAmountPurpose (as stated by the funder)
THE MRS L D ROPE THIRD CHARITABLE SETTLEMENTFY2025£80k2-year grant towards core running costs.
THE MRS L D ROPE THIRD CHARITABLE SETTLEMENTFY2023£75kA two-year grant to provide holistic support to those in debt, poverty, or financial hardship.
THE ACCESS TO JUSTICE FOUNDATIONFY2021£54k
HOPESTEADFY2024£10k
HOPESTEADFY2023£10k
DUNWICH TOWN TRUSTFY2023£0

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

FunderDateAmountPurpose
UK government31/01/2025£16kFinance, Benefit and Debt Services in the East of England
UK government01/08/2023£71kFinance, Benefit and Debt Services in the East of England
The National Lottery Community Fund28/06/2012£10kDo it Digitally

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with Citizens Advice East Lancashire.

Side by side with its peers

CharityIncomeTop pay bandStaff >£60kReserves vs policyFundraising costGoing concern
Citizens Advice East Suffolk£1.2m—0above—no doubt
Citizens Advice East Lancashire FY2025£1.7m—0unclear—no doubt
Citizens Advice Braintree & South Essex Limited FY2025£1.5m—0unclear—no doubt
CITIZENS ADVICE IN WEST SUSSEX (NORTH, SOUTH, EAST) FY2025£2.7m—0below—no doubt
IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU FY2025£952k—0below—no doubt
MID SUFFOLK CITIZENS ADVICE BUREAU FY2025£332k—0unclear—no doubt

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.