Citizens Advice East Suffolk

Registered charity 1115522 · accounts filings on the Charity Commission register · also known as NORTH EAST SUFFOLK ADVICE, NORTH EAST SUFFOLK CITIZENS ADVICE BUREAU

Provides advice, information and representations to members of the public on a range of legal matters, including debt, welfare benefits, housing, employment, consumer, education, health, immigration and nationality, family and relationships, to the public across East Suffolk, face-to-face (from 5 permanent offices and multiple outreaches), and by telephone and e-mail.

Objects

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE BENEFIT OF THE COMMUNITIES IN EAST SUFFOLK AND SURROUNDING AREAS ("THE AREA OF BENEFIT") BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.

Area of benefit: NORTH EAST SUFFOLK AND SOUTHERN NORFOLK

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: Disability · The Prevention Or Relief Of Poverty · website · Get email alerts

Registered contact address: East Suffolk, East of England, England (from the postcode on the register)

Financial health, per its FY2025 accounts

The accounts state that the charity reported a surplus of £17,619 for the year ended 31 March 2025, with total income of £1,164,487 and expenditure of £1,146,868. Per the trustees' report, unrestricted reserves of £514,607 are held in excess of the revised policy target of £370,000, which the trustees believe is prudent to mitigate risks associated with future funding uncertainty.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts audited by Cunninghams, Statutory Auditor. Discloses 5 of 6 completeness components.

In its annual return the charity told the Commission it is also regulated by: Financial Conduct Authority. This is the charity’s own declaration; it is not a rating and has not been verified by the Commission or by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investing charity funds policy and procedures
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

From the charity’s annual return (Part A, self-declared)

Answers and figures the charity gave in Part A of its annual return to the Charity Commission. They are self-declared: not verified by the Commission or by this site. Only positive answers and figures are listed; items not listed are simply not shown.

Source: this charity’s annual returns on the Charity Commission register.

Annual return filing dates (Charity Commission record)

Of its last 5 annual returns with a recorded received date, 1 was received after the due date: year ending 31/03/2022 (received 17/02/2023, 17 days after the 31/01/2023 due date).

Due and received dates as recorded in the Commission’s annual-return data; the data does not say whether an extension was agreed. Source: this charity’s annual returns on the Charity Commission register.

Corporate structure

• Registered company of the charity Companies House 05866861

Public fundraising profile: JustGiving — Citizens Advice East Suffolk (matched by registered charity number).

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

• MASON-GORDON, Jonathan Philip — director, appointed 25/08/2026on trustee list
• SIMKIN, Clare — director, appointed 13/01/2025on trustee list
• ROWAN-ROBINSON, Timothy Salvin — director, appointed 13/01/2025on trustee list
• WILKERSON, Robert — director, appointed 22/07/2024on trustee list
• KEEBLE, Lydia — director, appointed 18/03/2024on trustee list
• DAVY, Philip Maturin — director, appointed 05/06/2023on trustee list
• MCLEOD, Richard Thomas — director, appointed 20/06/2022on trustee list
• MCLEOD, Richard Thomas — secretary, appointed 22/04/2024

Official officers record.

Property (HM Land Registry)

1 registered title in England and Wales held by the charity’s company or corporate body (0 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.

Public profiles (found on the charity’s own website): facebook

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~6.4 months of spending — above the median for charities its size (median 4.7 months; benchmarks).

Per its annual return, largest income source: Charitable activities (60% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (5.3%) (benchmarks).

Register events

• Received assets from another charity (11/09/2024) — per the register’s event history; asset transfers typically record mergers or reorganisations.
• Received assets from another charity (05/09/2024) — per the register’s event history; asset transfers typically record mergers or reorganisations.
• Received assets from another charity (10/07/2024) — per the register’s event history; asset transfers typically record mergers or reorganisations.

Trustees · trustee networks

• Clare Simkin
• Jonathan Philip Mason-Gordon
• Philip Maturin Davy
• Richard Thomas McLeod
• Timothy Rowan-Robinson
• lydia keeble
• robert wilkerson

Trustee list from the Charity Commission register (current, not historical).

Operates in: Suffolk

Income and spending

Common questions

Known funders

Grants to this charity found in funders’ own accounts filings.

Grants marked “Unverified read” were flagged by automated checks as possibly misread from the funder’s filed accounts. They are listed, but left out of the totals, counts and funder relationships this site computes.

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with SUFFOLK WEST CITIZENS ADVICE BUREAU.

• SUFFOLK WEST CITIZENS ADVICE BUREAU income £714k
• Citizens Advice East Hampshire Limited income £779k
• CITIZENS ADVICE SOUTH WARWICKSHIRE income £1.1m
• CITIZENS ADVICE IN EAST DORSET AND PURBECK LTD income £1.3m
• TORFAEN CITIZENS ADVICE BUREAU income £2.0m
• EASTBOURNE CITIZENS ADVICE BUREAU income £642k

Side by side with its peers

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.