CITIZENS ADVICE SHROPSHIRE

Registered charity 1085220 · accounts filings on the Charity Commission register · also known as SHREWSBURY AND CENTRAL SHROPSHIRE CITIZENS ADVICE BUREAU

Citizens Advice Shropshire offers free, confidential, independent, and impartial information, advice and casework services for residents of Shropshire and environs.

Objects

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN SHROPSHIRE AND SURROUNDING AREAS.

Area of benefit: SHROPSHIRE AND SURROUNDING AREA.

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: The Prevention Or Relief Of Poverty · website · Get email alerts

Financial health, per its FY2025 accounts

The accounts state that the charity reported a deficit of £29,373 for the year ended 31 March 2025, resulting in total unrestricted funds decreasing to £984,395. The trustees note that operating costs have increased while income has not kept pace, creating a squeeze on finances. Despite this, the trustees confirm the charity has adequate resources to continue in operational existence for the foreseeable future.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts audited by James Holyoak & Parker Limited. Discloses 4 of 6 completeness components.

In its annual return the charity told the Commission it is also regulated by: Financial Conduct Authority. This is the charity’s own declaration; it is not a rating and has not been verified by the Commission or by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investing charity funds policy and procedures
• Investment
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

Corporate structure

• Registered company of the charity Companies House 04099352

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

• HICKLING, Sally Barbara — director, appointed 18/08/2026on trustee list
• HOANG, Minh Tuan — director, appointed 18/11/2025on trustee list
• WILLIAMS, Angela Marie — director, appointed 18/11/2025on trustee list
• DEAVES, Christopher — director, appointed 20/05/2025on trustee list
• HARRISON, Joanne Elizabeth — director, appointed 17/04/2019on trustee list
• BOOTE, Christopher Kenneth — director, appointed 27/01/2016on trustee list
• HOWITT, Andrew John — director, appointed 19/11/2014on trustee list
• LANGTON, Paul Frederick Thomas — director, appointed 13/11/2013on trustee list
• HINKLEY, Peter Antony — director, appointed 26/01/2012not on trustee list
• LANGTON, Paul Frederick Thomas — secretary, appointed 26/11/2014

Official officers record.

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~3.0 months of spending — below the median for charities its size (median 4.8 months; benchmarks).

Per its annual return, largest income source: Charitable activities (95% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.7% of total income — below the median for charities its size (5.2%) (benchmarks).

Trustees · trustee networks

• Christopher Bootechair
• Andrew Howitt
• Angela Williams
• Christopher Deaves · trustee of 3 other charities
• JOANNE HARRISON
• MR TONY HINKLEY
• Minh Tuan Hoang
• Paul Langton
• Roderic Hammerton
• Sally Barbara Hickling

Trustee list from the Charity Commission register (current, not historical).

Operates in: Herefordshire · Shropshire · Telford & Wrekin

Income and spending

Common questions

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX.

• THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX income £167.8m
• IPSWICH AND DISTRICT CITIZENS ADVICE BUREAU income £952k
• NORFOLK CITIZENS ADVICE income £1.9m
• Citizens Advice North East Derbyshire income £907k
• SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU income £1.8m
• CITIZENS ADVICE CHESHIRE WEST income £1.8m

Side by side with its peers

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.