AGE CONCERN NORFOLK
Our mission is to support older people in Norfolk to enjoy the opportunities and meet the challenges of later life.Our vision is to ensure that older people live well in Norfolk
Objects
The object for which the Charity is established is: - To promote the relief of older people in any manner which now or hereafter may be deemed by law to be charitable in and around the county of Norfolk.
Financial health, per its FY2025 accounts
The accounts state that the charity reported an operating deficit of £180,526 for the year ended 31 March 2025, driven by reduced income from trusts, grants, and legacies, as well as the closure of a retail outlet. Despite the deficit, the trustees report that unrestricted reserves of £790,563 remain at the higher end of the stated reserves policy, providing adequate financial stability for the near future.
What the accounts disclose
“The Trustees continue to be committed to a free reserves policy that the Charity holds unrestricted funds (excluding those funds represented by fixed assets) sufficient to cover 3 months of current operating expenses, long-term liabilities, and the cost of potential redundancy payments in the event that the Charity was to be wound up.” — page 17
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 189
- Government income: £557,866 — contracts £502,785 (3), grants £55,081 (1); 55% of the £1,009,051 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 180
- Government income: £610,637 — contracts £474,771 (3), grants £135,866 (5); 42% of the £1,438,195 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2023
- Volunteers: 257
- Government income: £448,544 — contracts £448,544 (2); 30% of the £1,478,431 total gross income on the same return
Corporate structure
- Registered company of the charity Companies House 03783205
Funders the charity credits
- Aviva
Company officers (Companies House)
- SUTTERBY, Jamie Richard on trustee list
- BARRY, Mark Antony on trustee list
- WEST, Cherry on trustee list
- EVANS, David James on trustee list
- BARRY, Caroline Elizabeth, Dr on trustee list
- SMITH, Meryl Frances on trustee list
- BUXTON, Rachel Annie on trustee list
- SINGH, Surjait Malhi on trustee list
- DRAKE, Stephen Kenneth on trustee list
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- Rachel Annie Buxtonchair
- Cherry West
- David Evans
- Dr Caroline Barry
- Jamie Sutterby
- Mark Barry
- Meryl Frances Smith
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £1.0m | £1.2m |
| 31/03/2024 | £1.4m | £1.3m |
| 31/03/2023 | £1.5m | £1.2m |
| 31/03/2022 | £742k | £878k |
| 31/03/2021 | £1.2m | £888k |
Common questions
Is AGE CONCERN NORFOLK financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported an operating deficit of £180,526 for the year ended 31 March 2025, driven by reduced income from trusts, grants, and legacies, as well as the closure of a retail outlet. Despite the deficit, the trustees report that unrestricted reserves of £790,563 remain at the higher end of the stated reserves policy, providing adequate financial stability for the near future. Its FY2025 accounts were audited by Lovewell Blake LLP.
Who funds AGE CONCERN NORFOLK?
Funders whose own accounts filings name AGE CONCERN NORFOLK as a grant recipient include AGE UK, THE EARL OF NORTHAMPTON'S CHARITY, NORFOLK COMMUNITY FOUNDATION, THE DU BROW CHARITY, THE R C SNELLING CHARITABLE TRUST.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| AGE UK | FY2023 | £202k | Supporting the network |
| AGE UK | FY2021 | £191k | Support the network |
| AGE UK | FY2025 | £124k | Impactful Services, Health & Care |
| THE EARL OF NORTHAMPTON'S CHARITY | FY2024 | £30k | Relief in need / Older People & Housing |
| THE EARL OF NORTHAMPTON'S CHARITY | FY2025 | £30k | Older People & Housing Programme |
| NORFOLK COMMUNITY FOUNDATION | FY2021 | £25k | To deliver hardship assistance to those aged 50 and over and resident in Norfolk where Age UK Norfolk services have identified an eligible need. |
| THE DU BROW CHARITY | FY2024 | £5k | |
| THE DU BROW CHARITY | FY2023 | £5k | |
| THE R C SNELLING CHARITABLE TRUST | FY2022 | £3k | |
| THE CHARLES LITTLEWOOD HILL TRUST | FY2024 | amount not stated | Welfare |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 24/10/2025 | £20k | Money M.O.T. (Manage Organise & Thrive) |
| The Mercers' Company | 29/11/2023 | £90k | Grant to Age Concern Norfolk |
| The National Lottery Community Fund | 27/11/2014 | £49k | Dementia Friendly Norfolk |
| The National Lottery Community Fund | 07/11/2007 | £111k | Supporting voluntary day centres and lunch clubs in Norfolk |
| The National Lottery Community Fund | 18/12/2006 | £10k | Management Development Training |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE MASON BIBBY 1981 TRUST | 3 | £4k |
| MIND (THE NATIONAL ASSOCIATION FOR MENTAL HEALTH) | 1 | £292k |
| THE CONSTANCE TRAVIS CHARITABLE TRUST | 1 | £22k |
| The Patricia Routledge Foundation | 1 | £16k |
| THE EDWARD GOSTLING FOUNDATION | 1 | £10k |
| ARMED FORCES COVENANT FUND | 1 | £10k |
| THE AMELIA CHADWICK TRUST | 1 | £7k |
| MISS E F RATHBONE CHARITABLE TRUST | 1 | £6k |
Charities like this
- AGE CONCERN LIVERPOOL & SEFTON
- AGE CONCERN MANCHESTER
- AGE CONCERN GILLINGHAM
- AGE CONCERN MID MERSEY
- AGE UK NORTHAMPTONSHIRE
- AGE CONCERN WIRRAL
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| AGE CONCERN NORFOLK | £1.0m | — | 0 | above | — | no doubt |
| AGE CONCERN LIVERPOOL & SEFTON | £2.2m | — | — | within | — | no doubt |
| AGE CONCERN MANCHESTER | £5.3m | £60,000 or more | 1 | below | 12.7% | no doubt |
| AGE CONCERN GILLINGHAM | £53k | — | 0 | within | — | no doubt |
| AGE CONCERN MID MERSEY | £436k | Under £60,000 | 0 | unclear | — | no doubt |
| AGE UK NORTHAMPTONSHIRE | £4.7m | — | — | unclear | — | no doubt |