NORFOLK CITIZENS ADVICE
Registered charity 1071297 · accounts filings on the Charity Commission register · also known as NORFOLK CITIZEN'S ADVICE BUREAU, NORFOLK CITIZENS ADVICE BUREAU, NORWICH AND DISTRICT CITIZENS ADVICE BUREAU, NORWICH AND WEST NORFOLK CITIZENS ADVICE BUREAU, THE FRIENDS OF NORFOLK CITIZENS ADVICE
The Citizens Advice service aims to: Provide the advice people need for the problems they face Improve the policies and practices that affect peoples livesOur free, independent, confidential and impartial advice and information services are available to all residents of Norfolk regardless of race, gender, disability, sexuality or nationality.
Causes: General Charitable Purposes · Education/training · website · Get email alerts
Financial health, per its FY2025 accounts
The accounts state that the charity reported a net deficit of £31,030 for the year ended 31 March 2025, primarily due to the cessation of local council funding. Despite this deficit, unrestricted reserves stood at £900,375, which is above the trustees' stated policy target of £435,709 (four months of operating costs). The trustees and auditors confirm the charity remains a going concern with adequate resources to meet obligations.
Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.
What the accounts disclose
Accounts audited by BW Audit Ltd. Discloses 4 of 6 completeness components.
Corporate structure
Public fundraising profile: JustGiving — Norfolk Citizens Advice (matched by registered charity number).
Funders the charity credits
Named as funders/supporters on the charity’s own website (the charity’s claim, distinct from accounts-verified grants).
- The National Lottery — “Thank you to The National Lottery and everyone who plays the lottery each week.” (source page)
- Norfolk Community Foundation — “We are grateful for the support of the Norfolk Community Foundation and the funders that work through NCF.” (source page)
Company officers (Companies House)
Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.
- WEST, Anthony Leslie — director, appointed 22/03/2024on trustee list
- MASSEY, Mary Anne — director, appointed 01/06/2022on trustee list
- BANKS, Peta — director, appointed 01/06/2022on trustee list
- MARGAND, Roger Patrick — director, appointed 24/04/2019on trustee list
- MOLE, Andrew — director, appointed 27/09/2017on trustee list
- DAVIS, Ian Paul — director, appointed 18/01/2017on trustee list
- GRAY, Richard David — director, appointed 18/01/2017on trustee list
- SMITH, Simon Timothy — director, appointed 23/11/2015on trustee list
Official officers record.
Property (HM Land Registry)
2 registered titles in England and Wales held by the charity’s company or corporate body (0 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.
Public profiles (found on the charity’s own website): facebook · instagram
Structured financials (annual return, FY ending 31/03/2025)
Reported reserves equal ~5.5 months of spending — above the median for charities its size (median 4.8 months; benchmarks).
Per its annual return, largest income source: Charitable activities (96% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.
Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (5.2%) (benchmarks).
Register events
- Received assets from another charity (24/11/2021) — per the register’s event history; asset transfers typically record mergers or reorganisations.
- Received assets from another charity (03/07/2014) — per the register’s event history; asset transfers typically record mergers or reorganisations.
- Received assets from another charity (03/07/2014) — per the register’s event history; asset transfers typically record mergers or reorganisations.
- Andrew Mole
- Anthony Leslie West
- Peta Banks
- ROGER PATRICK MARGAND · trustee of 2 other charities
- Richard David Gray
Trustee list from the Charity Commission register (current, not historical).
Operates in: Norfolk
Income and spending
Common questions
Is NORFOLK CITIZENS ADVICE financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a net deficit of £31,030 for the year ended 31 March 2025, primarily due to the cessation of local council funding. Despite this deficit, unrestricted reserves stood at £900,375, which is above the trustees' stated policy target of £435,709 (four months of operating costs). The trustees and auditors confirm the charity remains a going concern with adequate resources to meet obligations. Its FY2025 accounts were audited by BW Audit Ltd.
Who funds NORFOLK CITIZENS ADVICE?
Funders whose own accounts filings name NORFOLK CITIZENS ADVICE as a grant recipient include THE HEADLEY TRUST, NORFOLK COMMUNITY FOUNDATION, LILIAN FRANCES HIND BEQUEST (TRUSTEES OF LADY HIND), THE ANNIE TRANMER CHARITABLE TRUST, THE CHARLES LITTLEWOOD HILL TRUST.
Known funders
Grants to this charity found in funders’ own accounts filings.
Government & lottery funding
Grants to this charity published as open data by government and lottery funders (360Giving).
Funders of similar charities
Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.
Charities like this
Semantically similar by activities and financial character, from our analysed corpus. Compare with MID SUFFOLK CITIZENS ADVICE BUREAU.
Side by side with its peers
Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.