WELWYN HATFIELD CITIZENS ADVICE BUREAU LIMITED

Registered charity 1064038 · accounts filings on the Charity Commission register

The Citizens Advice service provides free, independent, confidential and impartial advice to everyone on their rights and responsibilities. It values diversity, promotes equality and challenges discrimination.The service aims:To provide the advice people need for the problems they face To improve the policies and practices that affect people's lives.

Objects

TO PROMOTE ANY CHARITABLE PURPOSE FOR THE PUBLIC BENEFIT BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION AND PRESERVATION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS IN PARTICULAR, BUT WITHOUT LIMITATION, FOR THE BENEFIT OF THE COMMUNITY IN WELWYN AND HATFIELD AND SURROUNDING AREAS.

Area of benefit: WELWYN AND HATFIELD AND SURROUNDING AREAS

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: The Prevention Or Relief Of Poverty · website · Get email alerts

Financial health, per its FY2025 accounts

The accounts state that the charity reported an operating deficit of £47,172 for the year ended 31 March 2025, reducing its total net funds to £346,902. Per the trustees' report, unrestricted reserves of £250,824 were held, which are fractionally below the stated policy target of £259,993 (representing 5-6 months of expenditure). The trustees confirm the charity remains a going concern with adequate resources to operate for at least 12 months.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts independently examined (not a full audit). Discloses 4 of 6 completeness components.

In its annual return the charity told the Commission it is also regulated by: Financial Conduct Authority. This is the charity’s own declaration; it is not a rating and has not been verified by the Commission or by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investing charity funds policy and procedures
• Investment
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~5.3 months of spending — above the median for charities its size (median 5.2 months; benchmarks).

Per its annual return, largest income source: Charitable activities (96% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (4.9%) (benchmarks).

Trustees · trustee networks

• Jonathan Whitehead
• MICHELLE SONGEST · trustee of 1 other charity
• Marcelle Ibbetson
• Richard Kimberley Holmes
• Simon Thompson

Trustee list from the Charity Commission register (current, not historical).

Operates in: Hertfordshire

Income and spending

Common questions

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).