LUTON CITIZENS ADVICE BUREAU
Luton Citizens Advice Bureau provides a free, independent, impartial and confidential advice service to the people of the Borough of Luton
Objects
The charity’s objects (‘Objects’) are specifically: to promote any charitable purpose for the public benefit by the advancement of education, the protection and preservation of health and the relief of poverty, sickness and distress in particular, but without limitation, for the benefit of the community in Luton and surrounding areas.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a deficit of £44,953 for the year ended 31 March 2025, resulting in a decrease in total reserves from £691,019 to £646,066. Per the trustees' report, unrestricted reserves of £458,208 comfortably cover the stated policy target of four months of expected cash outflow (£250,000). The charity remains reliant on restricted grants for core activities and notes funding constraints impacting service delivery.
What the accounts disclose
“Income from charitable activities 665,814”
“Unrestricted funds reserves are maintained at not less than 4 months of expected cash outflow which currently would be £250,000.” — page 7
“Income of £139,650 (2024: £139,650) was received from Citizens advice to assist client with money advice.” — page 25
Policies the charity declares
- Bullying and harassment policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investment
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Volunteer management
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- Alistair McKenzie
- DAVID OLNEY
- Ehsan Asif Alam
- FATIMA BEGUM
- Haidar Rashid
- Hayden Paul West
- Kathryn Dale
- Melanie Neale
- Susan Jones
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £726k | £771k |
| 31/03/2024 | £766k | £676k |
| 31/03/2023 | £636k | £653k |
| 31/03/2022 | £1.0m | £1000k |
| 31/03/2021 | £1.3m | £1.2m |
Common questions
Is LUTON CITIZENS ADVICE BUREAU financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a deficit of £44,953 for the year ended 31 March 2025, resulting in a decrease in total reserves from £691,019 to £646,066. Per the trustees' report, unrestricted reserves of £458,208 comfortably cover the stated policy target of four months of expected cash outflow (£250,000). The charity remains reliant on restricted grants for core activities and notes funding constraints impacting service delivery. Its FY2025 accounts were independently examined.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| UK government | 31/01/2025 | £15k | Finance, Benefit and Debt Services in the East of England |
| The National Lottery Community Fund | 20/09/2024 | £545k | Luton Access - Working Together To Support You |
| UK government | 29/09/2023 | £7k | EU Settlement Grant Scheme Funding |
| UK government | 01/08/2023 | £58k | Finance, Benefit and Debt Services in the East of England |
| UK government | 01/04/2021 | £55k | EU Settlement Grant Scheme Funding |
| UK government | 01/04/2021 | £86k | EU Settlement Grant Scheme Funding |
| UK government | 01/04/2020 | £55k | EU Settlement Grant Scheme Funding 21/22 |
| The National Lottery Community Fund | 03/03/2016 | £500k | Luton crisis advice and support Project |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| TRUST FOR LONDON | 2 | £224k |
| SANTANDER UK FOUNDATION LIMITED | 1 | £185k |
| UNITED UTILITIES TRUST FUND | 1 | £51k |
| THE ADRIAN SWIRE CHARITABLE TRUST | 1 | £20k |
| THE ROPER FAMILY CHARITABLE TRUST | 1 | £9k |
| HOUSING THE HOMELESS CENTRAL FUND | 1 | £5k |
| THE ARCHER TRUST | 1 | £3k |
| MOBBS MEMORIAL TRUST LIMITED | 1 | £3k |
Charities like this
- HALTON CITIZENS ADVICE BUREAU
- CITIZENS ADVICE BUCKINGHAMSHIRE LTD
- MID SUFFOLK CITIZENS ADVICE BUREAU
- NORTH HERTFORDSHIRE AND DISTRICT CITIZENS ADVICE BUREAU
- BARNET CITIZENS ADVICE BUREAU
- SCUNTHORPE AND DISTRICT CITIZENS ADVICE BUREAU
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| LUTON CITIZENS ADVICE BUREAU | £726k | — | 0 | above | — | no doubt |
| HALTON CITIZENS ADVICE BUREAU | £1.2m | — | 0 | unclear | — | no doubt |
| CITIZENS ADVICE BUCKINGHAMSHIRE LTD | £1.3m | — | 0 | unclear | — | no doubt |
| MID SUFFOLK CITIZENS ADVICE BUREAU | £332k | — | 0 | unclear | — | no doubt |
| NORTH HERTFORDSHIRE AND DISTRICT CITIZENS ADVICE BUREAU | £725k | — | 0 | within | — | no doubt |
| BARNET CITIZENS ADVICE BUREAU | £1.5m | — | — | above | — | no doubt |