DIAL - GT YARMOUTH

Registered charity 299909 · accounts filings on the Charity Commission register · also known as DISABLED INFORMATION AND ADVICE LINE GREAT YARMOUTH KNOWN AS D I A L GREAT YARMOUTH

DIAL offers a free, impartial and confidential information and advice service for disabled and vulnerable people and their carers within the Borough of Great Yarmouth. Advice regarding state benefits, including full benefit checks and assistance with benefit applications. Debt Counselling including negotiating with creditors, formulation of debt management plans and assistance with budgeting.

Causes: General Charitable Purposes · Disability · The Prevention Or Relief Of Poverty · Amateur Sport · Other Charitable Purposes · website · Get email alerts

Latest income
£217k
Latest spending
£329k
Registered
1988
Accounts read
FY2025

Financial health, per its FY2025 accounts

The accounts state that the charity reported a net loss of £112,354 for the year ended 31 March 2025, resulting in a decrease in total net assets from £989,379 to £877,025. Per the trustees' report, this loss was driven by a decrease in grant funding, which necessitated the utilization of reserves to cover operational costs. The charity holds unrestricted reserves of £270,813, which the trustees consider sufficient to cover approximately six months of running costs.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Reserves position: below the charity's own stated reserves policy (held: £271k; policy: six months in reserve to cover salaries and overheads together with other related operational costs)
“DIAL continues to hold reserves of £260K (approx. 6mths running costs) to cover staffing costs, the increase in overheads, including increase in rent and the ongoing rise in utility costs.” — page 8
Per its FY2025 accounts as filed with the Charity Commission.
Going concern: noted by the trustees or auditor
“It is observed that throughout the year, there was a decrease in grant funding received. This is reflected in the results and led to the necessity of utilising the reserves.” — page 10
Per its FY2025 accounts as filed with the Charity Commission.

Accounts independently examined (not a full audit). Discloses 5 of 6 completeness components.

Public profiles (found on the charity’s own website): facebook · linkedin

Structured financials (annual return, FY ending 31/03/2024)

Total income
£600k
Total spending
£415k
Reserves (reported)
£271k
Employees
15

Reported reserves equal ~7.8 months of spending — above the median for charities its size (median 7.0 months; benchmarks).

Per its annual return, largest income source: Donations and legacies (94% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (2.9%) (benchmarks).

Register events

Trustees · trustee networks

Trustee list from the Charity Commission register (current, not historical).

Operates in: Norfolk

Income and spending

Financial year endIncomeSpending
31/03/2025£217k£329k
31/03/2024£600k£415k
31/03/2023£544k£462k
31/03/2022£529k£384k
31/03/2021£545k£418k

Common questions

Is DIAL - GT YARMOUTH financially healthy?

Per its FY2025 accounts: The accounts state that the charity reported a net loss of £112,354 for the year ended 31 March 2025, resulting in a decrease in total net assets from £989,379 to £877,025. Per the trustees' report, this loss was driven by a decrease in grant funding, which necessitated the utilization of reserves to cover operational costs. The charity holds unrestricted reserves of £270,813, which the trustees consider sufficient to cover approximately six months of running costs. Its FY2025 accounts were independently examined.

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

FunderDateAmountPurpose
UK government11/12/2024£22kDAMF 15G DIAL CRM Upgrade Project
Postcode Lottery01/11/2023£22kProject Funding
The National Lottery Community Fund07/06/2021£324kBudgeting Together Project
The National Lottery Community Fund01/03/2021£28kGreat Yarmouth DIAL - Project 8 extension
UK government14/12/2020£262DCMS VSCE CMC Covid Funding
UK government19/08/2020£34kCoronavirus Community Support Fund
The National Lottery Community Fund22/02/2017£499kGreat Yarmouth DIAL - Project 8
The National Lottery Community Fund08/07/2015£9kDIAL/Shrublands Benefits Advice Service
The National Lottery Community Fund14/06/2012£8kDIAL @ MESH
The National Lottery Community Fund03/03/2011£10kDisability Awareness Workshops