CITIZENS ADVICE NEWCASTLE
Newcastle upon Tyne Citizens Advice Bureau (CAB) provides free, confidential, independent and impartial advice to people who live and work in the City. It promotes any charitable purposes for the benefit of the community in the North East region of England by the advancement of education, the protection of health and the relief of poverty, sickness and distress.
Objects
FOR THE PROMOTION OF ANY CHARITABLE PURPOSES FOR THE BENEFIT OF THE COMMUNITY IN THE NORTH EAST REGION OF ENGLAND BY THE ADVANCEMENT OF EDUCATION, THE PROTECTION OF HEALTH AND THE RELIEF OF POVERTY, SICKNESS AND DISTRESS.
Financial health, per its FY2025 accounts
The accounts state that the charity reported a surplus of £39,678 for the year ended 31 March 2025, with total income of £825,052. Per the trustees' report, free reserves stood at £560,803, which exceeds the stated policy target range of £205,000 to £410,000. The trustees consider the reserves position to be satisfactory and confirmed that the charity can continue to operate for the foreseeable future.
What the accounts disclose
“the Trustees considered it would be appropriate to hold the equivalent of three and six months’ running costs. Thus, considering the next 12 months expenditure of circa £820k, This would give a range of target reserves between £205k and £410k.”
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investment
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 40
- Government income: £114,600 — contracts £114,600 (1); 14% of the £825,052 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 30
- Government income: £114,600 — grants £114,600 (1); 12% of the £949,665 total gross income on the same return
Self-declared on the annual return for the financial year ending 31/03/2023
- Volunteers: 30
- Government income: £144,600 — grants £144,600 (2); 20% of the £735,928 total gross income on the same return
Structured financials (annual return, FY ending 31/03/2025)
Register events
- Received assets from another charity (10/06/2013)
Trustees
- Suzanne Woodchair
- ANTHONY CRAWLEY
- Angela Carver
- David James Richardson
- Dilshan Nayoma Madahinnegedara
- Gillian Roll
- Jemima Short
- KEITH REED
- Kevin Lynch
- Rev David Tubby
- Stuart William Parker
- Tribe Mukwevho
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £825k | £785k |
| 31/03/2024 | £950k | £801k |
| 31/03/2023 | £736k | £643k |
| 31/03/2022 | £751k | £732k |
| 31/03/2021 | £815k | £800k |
Common questions
Is CITIZENS ADVICE NEWCASTLE financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a surplus of £39,678 for the year ended 31 March 2025, with total income of £825,052. Per the trustees' report, free reserves stood at £560,803, which exceeds the stated policy target range of £205,000 to £410,000. The trustees consider the reserves position to be satisfactory and confirmed that the charity can continue to operate for the foreseeable future. Its FY2025 accounts were independently examined.
Who funds CITIZENS ADVICE NEWCASTLE?
Funders whose own accounts filings name CITIZENS ADVICE NEWCASTLE as a grant recipient include THE MILLFIELD HOUSE FOUNDATION (1), THE ROTHLEY TRUST, THE VIRGIN MONEY FOUNDATION.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| THE MILLFIELD HOUSE FOUNDATION (1) | FY2026 | Unverified read£135k | Second instalment of grant commitment and small one grant commitment |
| THE MILLFIELD HOUSE FOUNDATION (1) | FY2025 | £42k | First instalment of a grant commitment made in 2023-2024 for £130,050 |
| THE MILLFIELD HOUSE FOUNDATION (1) | FY2024 | £42k | The final instalment of a grant commitment made in 2020-2021 for £126,000 |
| THE MILLFIELD HOUSE FOUNDATION (1) | FY2023 | £42k | Grant funding of activities |
| THE MILLFIELD HOUSE FOUNDATION (1) | FY2022 | £42k | Grant paid during the year |
| THE ROTHLEY TRUST | FY2022 | £5k | Institutional grant |
| THE ROTHLEY TRUST | FY2025 | £3k | |
| THE ROTHLEY TRUST | FY2023 | £3k | Community |
| THE ROTHLEY TRUST | FY2024 | £3k | |
| THE VIRGIN MONEY FOUNDATION | FY2021 | £500 | Community Anchors' Fund / General Grants |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 19/03/2026 | £2.6m | North East Child Poverty Partnership |
| The National Lottery Community Fund | 22/04/2025 | £20k | Citizens Advice Newcastle (CAN) at St Vincent's |
| The National Lottery Community Fund | 11/11/2022 | £10k | Interpreting Services |
| Community Foundation North East | 10/11/2022 | £5k | Grant to Citizens Advice Newcastle |
| Community Foundation North East | 29/09/2022 | £10k | Grant to Citizens Advice Newcastle |
| Community Foundation North East | 21/10/2021 | £2k | A grant to Citizens Advice Newcastle |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE ACCESS TO JUSTICE FOUNDATION | 2 | £394k |
| THE TRUSSELL TRUST | 1 | £32.9m |
| THE MASTER CHARITABLE TRUST | 1 | £1.2m |
| THE JULIA RAUSING TRUST | 1 | £1.0m |
| WORCESTER MUNICIPAL CHARITIES (CIO) | 1 | £947k |
| THE NATIONWIDE FOUNDATION | 1 | £271k |
| GARFIELD WESTON FOUNDATION | 1 | £200k |
| THE HEALTH FOUNDATION | 1 | £164k |
Charities like this
- NORTHUMBRIAN CITIZENS ADVICE BUREAU
- THE NORTH TYNESIDE CITIZENS ADVICE BUREAU
- NORTH LANCASHIRE CITIZENS ADVICE BUREAU
- CITIZENS ADVICE DONCASTER BOROUGH
- THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX
- NORTH WARWICKSHIRE CITIZENS ADVICE BUREAU
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| CITIZENS ADVICE NEWCASTLE | £825k | — | 0 | unclear | — | no doubt |
| NORTHUMBRIAN CITIZENS ADVICE BUREAU | £5.0m | — | 0 | below | — | no doubt |
| THE NORTH TYNESIDE CITIZENS ADVICE BUREAU | £2.9m | — | — | unclear | — | no doubt |
| NORTH LANCASHIRE CITIZENS ADVICE BUREAU | £1.3m | — | 0 | above | — | no doubt |
| CITIZENS ADVICE DONCASTER BOROUGH | £1.9m | — | 0 | above | — | no doubt |
| THE NATIONAL ASSOCIATION OF CITIZENS ADVICE BUREAUX | £167.8m | — | — | unclear | — | no doubt |