SUPPORTLINE

Registered charity 1097419 · accounts filings on the Charity Commission register

Provides emotional support and information to children young adults and adults throughout UK by telephone helpline, email and post. Aimed at those who are vulnerable, isolated, at risk and victims of any form of abuse. Keeps details of support groups and counsellors throughout the country.

Objects

TO RELIEVE NEED EXPERIENCED BY PERSONS SUFFERING EMOTIONAL DISTRESS BY THE PROVISION OF A TELEPHONE LISTENING AND COUNSELLING SERVICE

Area of benefit: NOT DEFINED. IN PRACTICE. NATIONAL

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: General Charitable Purposes · website · Get email alerts

Registered contact address: Babergh, East of England, England (from the postcode on the register)

Financial health, per its FY2025 accounts

The accounts state that SupportLine raised £32,831 and incurred expenditure of £32,590, resulting in a surplus for the year. The charity holds a total surplus of £5,221 as of 31 March 2025, indicating that resources are adequate to meet current obligations.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts independently examined (not a full audit). Discloses 4 of 6 completeness components.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

From the charity’s annual return (Part A, self-declared)

Answers and figures the charity gave in Part A of its annual return to the Charity Commission. They are self-declared: not verified by the Commission or by this site. Only positive answers and figures are listed; items not listed are simply not shown.

Source: this charity’s annual returns on the Charity Commission register.

Public profiles (found on the charity’s own website): facebook

Trustees · trustee networks

• PETER THOMAS BARRELLchair
• JAIYESH PATEL
• MICHAEL JOHN KNELL

Trustee list from the Charity Commission register (current, not historical).

Operates in: Northern Ireland · Scotland · Throughout England And Wales

Income and spending

Common questions

Known funders

Grants to this charity found in funders’ own accounts filings.

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with PARENT SUPPORT LINK.

• PARENT SUPPORT LINK income £345k
• THE CYBER HELPLINE income £403k
• HELPLINES PARTNERSHIP income £636k
• FAMILY SUPPORT LINK income £452k
• PREGNANCY CRISIS HELPLINE income £41k
• Suicide Prevention UK income £485k

Side by side with its peers

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.