CARELINE
The object of the organisation is to relieve the isolation of older, vulnerable or isolated people in Ashbourne, the Derbyshire Dales, East Staffordshire and its surrounding areas by offering a regular telephone befriending service which aims to improve the quality of life, increase levels of well-being and supports independent living.
Objects
The object of the organisation is to relieve the isolation of older, vulnerable or isolated people in Ashbourne, the Derbyshire Dales, East Staffordshire and its surrounding areas by offering a regular telephone befriending service which aims to improve the quality of life, increase levels of well-being and supports independent living’’
Financial health, per its FY2026 accounts
The accounts state that total funds increased to £118,791, with unrestricted reserves at £64,064, which is above the stated policy target of approximately £16,000. The charity reported a net income surplus of £24,493 for the year, supported by grant funding and donations.
What the accounts disclose
“The current reserves target remains approximately £16,000” — page 10
Policies the charity declares
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
Trustees
- Andrew Peter Yates Vice Chair
- Gordon Hart
- Graham John Leceister Secretary
- Patricia Barclay Chair
- Rachel Murt Treasurer
- Shona Diane Harris
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2026 | £92k | £68k |
| 31/03/2025 | £96k | £58k |
| 31/03/2024 | £87k | £61k |
| 31/03/2023 | £29k | £50k |
| 31/03/2022 | £11k | £59k |
Common questions
Is CARELINE financially healthy?
Per its FY2026 accounts: The accounts state that total funds increased to £118,791, with unrestricted reserves at £64,064, which is above the stated policy target of approximately £16,000. The charity reported a net income surplus of £24,493 for the year, supported by grant funding and donations. Its FY2026 accounts were independently examined.
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 24/03/2023 | £225k | Careline Calling |
| The National Lottery Community Fund | 14/12/2018 | £105k | Careline Community Project |
| The National Lottery Community Fund | 16/10/2012 | £116k | Derbyshire Dales Careline (Uttoxeter) |
| The National Lottery Community Fund | 11/07/2007 | £95k | Derbyshire Dales Careline |
| The National Lottery Community Fund | 05/09/2005 | £26k | Contacting elderly people to reduce isolation and provide information / sup |