HEATHROW TRAVEL-CARE

Registered charity 297189 · accounts filings on the Charity Commission register

Heathrow Travel-Care is the Independent Crisis Social Work Agency for Heathrow Airport. Qualified social workers assess, advise, advocate, signpost re issues including mental distress, disability, homelessness. Also: safeguarding children/vulnerable adults, planning with/for vulnerable Britons returning from abroad, coordination of Initial Humanitarian Assistance at Heathrow following emergencies.

Objects

TO RELIEVE POVERTY AND SICKNESS AMONGST PERSONS TRAVELLING THROUGH HEATHROW AIRPORT - LONDON AND AIRPORT STAFF WHO ARE IN NEED WITHOUT DISTINCION OF SEX OR OF POLITICAL, RELIGIOUS OR OTHER OPINIONS WHOSE PROBLEMS ARE OUTSIDE THE SCOPE OF THE NORMAL SERVICES PROVIDED BY HEATHROW AIRPORT LIMITED, AIRLINES, FIRMS AND CONTROL AUTHORITIES.

Area of benefit: HEATHROW AIRPORT - LONDON

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: General Charitable Purposes · The Advancement Of Health Or Saving Of Lives · Disability · Other Charitable Purposes · website · Get email alerts

Financial health, per its FY2025 accounts

The charity reported a net income of £68,614 for the year ended 31 March 2025, resulting in unrestricted funds of £507,089. The accounts state that sufficient operating costs are held in restricted reserves to enable the charity to operate in the event of losing a major funding stream. The independent examiner reported that no matters came to their attention requiring further disclosure.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts independently examined (not a full audit). Discloses 5 of 6 completeness components.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investing charity funds policy and procedures
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~11.3 months of spending — above the median for charities its size (median 5.2 months; benchmarks).

Per its annual return, largest income source: Donations and legacies (60% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (4.9%) (benchmarks).

Trustees · trustee networks

• Kapaljit Singh Jhuti
• Paul David Stonehouse
• RHIANNON JANE DOWDALL
• ROSS ERLAM
• STEVE PORCHER
• Simon Eastburn

Trustee list from the Charity Commission register (current, not historical).

Operates in: Hillingdon

Income and spending

Common questions