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THE HELPLINE

Registered charity 1203238 · accounts filings on the Charity Commission register

TO PROMOTE AND PROTECT THE MENTAL HEALTH OF INDIVIDUALS, PARTICULARLY BUT NOTEXCLUSIVELY OF THE ORTHODOX JEWISH FAITH, THROUGH A) PROVIDING A CONFIDENTIALHELPLINE SERVICE TO SUPPORT PERSONS WHO ARE EXPERIENCING FEELINGS OF DISTRESS ORDESPAIR B) RAISING AWARENESS AND PROVIDING INFORMATION ABOUT MENTAL HEALTHCONDITIONS AND HOW TO MAINTAIN GOOD MENTAL HEALTH. C) OTHER ACTIVITIES THATPROMOTE

Causes: Disability · Get email alerts

Latest income
£165k
Latest spending
£359k
Registered
2023
Accounts read
FY2025

Financial health, per its FY2025 accounts

The accounts state that the charity reported a net deficit of £194,693 for the year ended 31 December 2025, resulting in a significant reduction in net assets from £217,741 to £23,048. Per the trustees' report, free reserves stand at £23,048, which is below the stated policy target of two months' cash in reserve. The trustees confirm there are no material uncertainties regarding the charity's ability to continue, citing confidence in raising necessary funds.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Largest income source: Donations and legacies (98% of income)
“The charity received £161,922 (2024: £609,392) in donations during the year.” — page 7
Per its FY2025 accounts as filed with the Charity Commission.
Fundraising cost ratio: 10.2% of fundraised income, as disclosed
“Fundraising costs amounted to £16,555 (2024: £17,108).” — page 7
Per its FY2025 accounts as filed with the Charity Commission.
Reserves position: below the charity's own stated reserves policy (held: £23k; policy: two months cash in reserve)
“The charity's free reserves, representing net current assets, stand at £23,048, all of which are allocated to the unrestricted fund.” — page 7
Per its FY2025 accounts as filed with the Charity Commission.
Related-party transaction: 17. Related parties
“Donations totalling £1,550 were received from trustees and other related parties during the year. A total of £208 was paid to related parties as expenses reimbursement.” — page 17
Per its FY2025 accounts as filed with the Charity Commission.

Accounts independently examined (not a full audit). Discloses 4 of 6 completeness components.

Structured financials (annual return, FY ending 31/12/2024)

Total income
£614k
Total spending
£428k
Cost of raising funds
£17k
Reserves (reported)
£218k
Employees
3

Reported reserves equal ~6.1 months of spending — below the median for charities its size (median 7.0 months; benchmarks).

Per its annual return, largest income source: Donations and legacies (99% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 2.8% of total income — below the median for charities its size (2.9%) (benchmarks).

Trustees · trustee networks

Trustee list from the Charity Commission register (current, not historical).

Operates in: Throughout England

Income and spending

Financial year endIncomeSpending
31/12/2025£165k£359k
31/12/2024£614k£428k
31/12/2023£201k£169k

Common questions

Is THE HELPLINE financially healthy?

Per its FY2025 accounts: The accounts state that the charity reported a net deficit of £194,693 for the year ended 31 December 2025, resulting in a significant reduction in net assets from £217,741 to £23,048. Per the trustees' report, free reserves stand at £23,048, which is below the stated policy target of two months' cash in reserve. The trustees confirm there are no material uncertainties regarding the charity's ability to continue, citing confidence in raising necessary funds. Its FY2025 accounts were independently examined.

Who funds THE HELPLINE?

Funders whose own accounts filings name THE HELPLINE as a grant recipient include B K CHARITABLE TRUST, PARKLAKE CHARITY TRUST, OPEN DOOR SOCIETY LIMITED, THE D C TRUST, THE GREATER MANCHESTER HIGH SHERIFF'S POLICE TRUST.

Known funders

Grants to this charity found in funders’ own accounts filings.

FunderYearAmountPurpose (as stated by the funder)
B K CHARITABLE TRUSTFY2023£19k
PARKLAKE CHARITY TRUSTFY2025£18k
OPEN DOOR SOCIETY LIMITEDFY2023£9k
THE D C TRUSTFY2025£3k
THE GREATER MANCHESTER HIGH SHERIFF'S POLICE TRUSTFY2024£3kCrime Reduction Grants
B K CHARITABLE TRUSTFY2024£540

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

FunderDateAmountPurpose
The National Lottery Community Fund16/02/2024£20kCyber Guardian