KEEP TALKING SERVICES
The provision of telephone befriending to sufferers of loneliness and or ill health.
Objects
For the public benefit, the relief of those who are experiencing either or a combination of ill health and or poor mental health, and have become socially isolated as a result, particularly but not exclusively in Kent, through the provision of support, signposting, and befriending services.
Financial health, per its FY2026 accounts
The accounts state that the charity ended the year with a surplus on unrestricted funds of £44,236, bringing total unrestricted reserves to £81,484. However, the charity incurred a deficit on restricted funds of £17,118, reducing restricted reserves to £18,100. The trustees' report indicates that unrestricted reserves are below the stated policy target of holding at least three months of average operating expenses.
What the accounts disclose
“Grants 35,000 54,473 89,473 92,992” — page 16
“Operating Reserves: These reserves will be held to cover short-term cash flow fluctuations and unforeseen expenses, equivalent to at least three months of the organisation's average operating expenses.” — page 7
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Engaging external speakers at charity events policy and procedures
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 30/04/2026
- Volunteers: 292
- Government income: £52,243 — contracts £52,243 (7); 33% of the £160,437 total gross income on the same return
Self-declared on the annual return for the financial year ending 30/04/2025
- Volunteers: 175
Self-declared on the annual return for the financial year ending 30/04/2024
- Volunteers: 59
- Government income: £300 — grants £300 (1); under 1% of the £62,418 total gross income on the same return
Trustees
- Catherine Bernalchair
- Charlotte Simpson
- Jennifer Sutton
- Leigh Saunders
- Teresa Barker
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 30/04/2026 | £160k | £133k |
| 30/04/2025 | £113k | £76k |
| 30/04/2024 | £62k | £34k |
| 30/04/2023 | £29k | £23k |
Common questions
Is KEEP TALKING SERVICES financially healthy?
Per its FY2026 accounts: The accounts state that the charity ended the year with a surplus on unrestricted funds of £44,236, bringing total unrestricted reserves to £81,484. However, the charity incurred a deficit on restricted funds of £17,118, reducing restricted reserves to £18,100. The trustees' report indicates that unrestricted reserves are below the stated policy target of holding at least three months of average operating expenses. Its FY2026 accounts were independently examined.
Who funds KEEP TALKING SERVICES?
Funders whose own accounts filings name KEEP TALKING SERVICES as a grant recipient include THE FORRESTER FAMILY TRUST, THE COLYER-FERGUSSON CHARITABLE TRUST, THE ALLEN LANE FOUNDATION.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| THE FORRESTER FAMILY TRUST | FY2024 | £6k | Smaller Grants |
| THE COLYER-FERGUSSON CHARITABLE TRUST | FY2023 | £5k | |
| THE ALLEN LANE FOUNDATION | FY2023 | £4k | |
| THE FORRESTER FAMILY TRUST | FY2026 | amount not stated | Smaller Grants |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 18/09/2026 | £20k | Help Keep Talking to Keep Going! |
| Postcode Lottery | 30/09/2024 | £20k | Unrestricted Funding |
| The National Lottery Community Fund | 08/03/2024 | £15k | Keep Talking Services |
| The National Lottery Community Fund | 09/06/2023 | £5k | Keep Talking Services |
| The National Lottery Community Fund | 24/06/2022 | £5k | Keep Talking Services |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| THE SEGELMAN TRUST | 1 | £227k |
| THE SOCIETY OF RETREAT CONDUCTORS | 1 | £137k |
| THE AURUM CHARITABLE TRUST | 1 | £130k |
| CRIPPLEGATE FOUNDATION | 1 | £38k |
| SMALLWOOD TRUST | 1 | £23k |
| MUKUL MADHAV FOUNDATION UK | 1 | £5k |
| THE REISNER CHARITABLE FOUNDATION LTD | 1 | £5k |
| Royal Warrant Holders' Charity | 1 | £2k |
Charities like this
- PUBLISH WHAT YOU FUND
- AGE CONNECTED
- CAMBRIDGE CANCER HELP CENTRE
- CALL PLUS
- The Thomas Project
- STREET TALK
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| KEEP TALKING SERVICES | £160k | — | 0 | unclear | — | no doubt |
| PUBLISH WHAT YOU FUND | £781k | £80,001 - £90,000 | 1 | unclear | — | no doubt |
| AGE CONNECTED | £177k | — | 0 | unclear | — | no doubt |
| CAMBRIDGE CANCER HELP CENTRE | £67k | — | 0 | unclear | — | no doubt |
| CALL PLUS | £401k | — | 0 | unclear | — | no doubt |
| The Thomas Project | £78k | — | — | unclear | — | noted |