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AMBIENT SUPPORT LIMITED

Registered charity 1135353 · accounts filings on the Charity Commission register · also known as HERITAGE CARE LIMITED

Provision of 24 hour care and support, which includes domiciliary care, residential care, nursing care, respite/short breaks, supported living, extra care, outreach and day care services.

Causes: Disability · The Prevention Or Relief Of Poverty · Accommodation/housing · website · Get email alerts

Latest income
£37.3m
Latest spending
£40.6m
Registered
2010
Accounts read
FY2024

Financial health, per its FY2024 accounts

The accounts state that the Group reported a net deficit of £3,732k for the year ended 31 March 2024, resulting in a free reserves deficit of £3,805k. The Trustees acknowledge that the Group needs to improve financial performance to restore reserves to the stated target of £5.0m. The financial position is subject to material uncertainty regarding the turnaround plan and continued support from Charity Bank.

Automated summary of the FY2024 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Reserves policy: £5.0m (held: £2.3m)
“The general reserve target was previously agreed to be at a minimum level of £5m, and this remains the overall target”
Per its FY2024 accounts as filed with the Charity Commission.
Going concern: material uncertainty disclosed
“As stated in note 1, these events or conditions, indicate that a material uncertainty exists that may cast significant doubt on the group and parent charity’s ability to continue as a going concern.” — page 20
Per its FY2024 accounts as filed with the Charity Commission.
Related-party transaction: Ambient purchased £649k of facilities management services from Amber Housing, a subsidiary.
“Ambient has purchased £649k of facilities management services during the year (2023: £643k) from Amber Housing, a subsidiary.” — page 33
“The following amounts are paid by Amber Housing to Ambient: a management fee of £63k per annum (2023: £63k); interest charge of £Nil (2023: £4k); property related payments of £5k amount (2023: £20k); gardening charge of £11k (2023: £8k).” — page 33
Per its FY2024 accounts as filed with the Charity Commission.
Related-party transaction: Amber Housing paid Ambient a management fee of £63k, property payments of £5k, and gardening charges of £11k.
“Ambient has purchased £649k of facilities management services during the year (2023: £643k) from Amber Housing, a subsidiary.” — page 33
“The following amounts are paid by Amber Housing to Ambient: a management fee of £63k per annum (2023: £63k); interest charge of £Nil (2023: £4k); property related payments of £5k amount (2023: £20k); gardening charge of £11k (2023: £8k).” — page 33
Per its FY2024 accounts as filed with the Charity Commission.
Related-party transaction: Ambient paid £408k on behalf of Amber Housing, including staff secondment costs.
“Ambient has purchased £649k of facilities management services during the year (2023: £643k) from Amber Housing, a subsidiary.” — page 33
“The following amounts are paid by Amber Housing to Ambient: a management fee of £63k per annum (2023: £63k); interest charge of £Nil (2023: £4k); property related payments of £5k amount (2023: £20k); gardening charge of £11k (2023: £8k).” — page 33
Per its FY2024 accounts as filed with the Charity Commission.
Pension scheme deficit: £1.6m
“Social Housing Pension Scheme (SHPS): £1,606k (2023: £1,598k)” — page 9
Per its FY2024 accounts as filed with the Charity Commission.
Trading subsidiary: Amber Housing Limited
“It has one wholly owned trading subsidiary: Amber Housing Limited (“Amber Housing”)”
Per its FY2024 accounts as filed with the Charity Commission.

Accounts audited by RSM UK Audit LLP. Discloses 4 of 6 completeness components.

Insolvency history (Companies House)

The charity’s company has insolvency history on the Companies House record (company status: administration).
in-administration — 2025-10-15
Official Companies House insolvency record. Insolvency of a subsidiary does not mean the charity is insolvent.

Corporate structure

Public fundraising profile: JustGiving — Ambient Support (matched by registered charity number).

Leadership, per the charity’s website

Listed on the charity’s own website when we last crawled it; roles may have changed. Pay-band disclosures above are anonymous statutory disclosures and are not attributed to any named individual.

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

Official officers record.

Property (HM Land Registry)

1 registered title in England and Wales held by the charity’s company or corporate body (1 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.

CQC provider record: Ambient Support Limited — Deregistered, 58 registered locations, last inspected 16/11/2023.charity number confirmed by CQC CQC record

Structured financials (annual return, FY ending 31/03/2024)

Total income
£37.3m
Total spending
£40.6m
Reserves (reported)
£2.3m
Employees
1,032

Reported reserves equal ~0.7 months of spending — in the bottom quarter for charities its size (median 4.6 months; benchmarks).

Per its annual return, largest income source: Charitable activities (100% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (3.8%) (benchmarks).

Trustees · trustee networks

Trustee list from the Charity Commission register (current, not historical).

Operates in: Throughout England

Income and spending

Financial year endIncomeSpending
31/03/2025——
31/03/2024£37.3m£40.6m
31/03/2023£36.7m£42.1m
31/03/2022£39.5m£40.2m
31/03/2021£36.9m£37.6m

Common questions

Is AMBIENT SUPPORT LIMITED financially healthy?

Per its FY2024 accounts: The accounts state that the Group reported a net deficit of £3,732k for the year ended 31 March 2024, resulting in a free reserves deficit of £3,805k. The Trustees acknowledge that the Group needs to improve financial performance to restore reserves to the stated target of £5.0m. The financial position is subject to material uncertainty regarding the turnaround plan and continued support from Charity Bank. Its FY2024 accounts were audited by RSM UK Audit LLP.

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

FunderSimilar charities fundedAmount to them
LONDON CATALYST2£4k
MASONIC SAMARITAN FUND1£6.9m
CARERS TRUST1£64k
THE TRIANGLE TRUST 1949 FUND1£27k
THE BALCOMBE CHARITABLE TRUST1£25k
THE LOPPYLUGS AND BARBARA MORRISON CHARITABLE TRUST1£20k
BRUCE WAKE CHARITY1£12k
SCOULOUDI FOUNDATION1£10k

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with AVANTE CARE AND SUPPORT LIMITED.

Side by side with its peers

CharityIncomeTop pay bandStaff >£60kReserves vs policyFundraising costGoing concern
AMBIENT SUPPORT LIMITED£37.3m——unclear—material uncertainty
AVANTE CARE AND SUPPORT LIMITED FY2025£44.0m——above—no doubt
Aapna Services Limited FY2025£1.2m—0unclear—no doubt
Avocet Care & Support Ltd FY2025£1.8m——below—no doubt
REVITALISE RESPITE HOLIDAYS FY2025£8.3m——unclear—no doubt
THE ROYAL MASONIC BENEVOLENT INSTITUTION CARE COMPANY FY2025£64.6m——unclear—no doubt

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.