IMMAANUVEEL

The Fundraising Regulator investigated Immaanuveel regarding its face-to-face and online fundraising campaign for a church building, specifically examining the clarity of information provided to donors and the handling of complaints. The regulator found that the charity breached the Code of Fundraising Practice by failing to include information about what would happen if the campaign failed and by not responding to a complainant due to a lack of appropriate complaints policies. The regulator recommended that the charity implement a public complaints policy, an unreasonable behaviour policy, and ensure consistent messaging across all fundraising platforms.