CANCER RELIEF UK

The Fundraising Regulator investigated complaints regarding the delivery of charity bags to a resident who had explicitly requested not to receive them, despite being on the charity's 'do not deliver' list. The regulator found that both Cancer Relief UK and its agency, Recycling Solutions North West Ltd, breached the Code of Fundraising Practice due to persistent fundraising, inadequate monitoring of third-party distributors, and insufficient complaint handling. Both organisations accepted the regulator's findings and recommendations to improve compliance training and oversight of their distribution partners.