LISTENING EAR (MERSEYSIDE)
Listening Ear provides a range of free, caring and confidential opportunities for you to share your concerns with trained Listeners and Counsellors
Objects
4(1) the relief of persons in the UK who are in conditions of poverty, sickness and distress, with the purpose of relieving such persons. 4(2) to promote, organise and facilitate co-operation and partnership working between third sector, statutory and other relevant bodies in the achievement of the above purposes within the area of benefit.4(3) for the purposes of this Article 4:(a) “Third sector” means charities, voluntary organisations and social enterprises.(b) “Charities” are organisations, which are established for exclusively charitable purposes in accordance with the law of the UK. (c) “voluntary organisations and social enterprises” are independent organisations, which are established for purposes that add value to the community as a whole, or a significant section of the community, and which are not permitted by their constitution to make a profit for private distribution. Voluntary organisations and social enterprises do not include local government or other statutory authorities
Financial health, per its FY2025 accounts
The accounts state that the charity reported a deficit for the year of £276,370, reducing its total reserves to £891,682. The trustees acknowledge a shortfall in unrestricted reserves relative to their policy target of three months' operating costs, noting that free reserves of £414,775 are below the required £713,401. Despite this, the trustees and auditors confirm the charity has adequate resources to continue as a going concern.
What the accounts disclose
“3 employee received emoluments of more than £60,000 during the year (2024:1).” — page 31
“3 employee received emoluments of more than £60,000 during the year (2024:1).” — page 31
“Charitable activities 3b 2,506,581 178,337 2,684,918 2,627,525” — page 22
“The charitable company has set aside designated funds of £159,026 (Breakdown see note 14) and requires £713,401 for three months’ running costs, total of £872,427. The trustees at Listening Ear are aware of this shortfall”
Year-over-year changes
- Employees paid over £60,000: 1 (FY2024) → 3 (FY2025).
Policies the charity declares
- Bullying and harassment policy and procedures
- Campaigns and political activity policy and procedures
- Complaints handling
- Complaints policy and procedures
- Conflicting interests
- Engaging external speakers at charity events policy and procedures
- Financial reserves policy and procedures
- Internal charity financial controls policy and procedures
- Internal risk management policy and procedures
- Investing charity funds policy and procedures
- Investment
- Paying staff
- Risk management
- Safeguarding policy and procedures
- Safeguarding vulnerable beneficiaries
- Serious incident reporting policy and procedures
- Social media policy and procedures
- Trustee conflicts of interest policy and procedures
- Trustee expenses policy and procedures
- Volunteer management
From the charity’s annual return (Part A, self-declared)
Self-declared on the annual return for the financial year ending 31/03/2025
- Volunteers: 11
- Government income: £2,434,679 — contracts £2,376,639 (21), grants £58,040 (3); 89% of the £2,740,904 total gross income on the same return
- Employees paid over £60,000: 1 (£60,001–£70,000: 1)
Self-declared on the annual return for the financial year ending 31/03/2024
- Volunteers: 12
- Government income: £1,921,746 — contracts £1,810,798 (24), grants £110,948 (7); 72% of the £2,660,952 total gross income on the same return
- Employees paid over £60,000: 1 (£60,001–£70,000: 1)
Self-declared on the annual return for the financial year ending 31/03/2023
- Government income: £1,877,548 — contracts £1,801,795 (26), grants £75,753 (4); 85% of the £2,220,793 total gross income on the same return
- Employees paid over £60,000: 3 (£60,001–£70,000: 3)
Corporate structure
- Registered company of the charity Companies House 05999650
Company officers (Companies House)
- STEAD, Sarah on trustee list
- CONNOR, Karl John on trustee list
- THOMSON, Roderick Peter Macgregor on trustee list
- HUNT, Heidi Elizabeth on trustee list
Public-sector contracts awarded
| Buyer | Contract | Awarded | Value |
|---|---|---|---|
| NHS LINCOLNSHIRE INTEGRATED CARE BOARD | Suicide Bereavement Service | — | — |
Property (HM Land Registry)
Structured financials (annual return, FY ending 31/03/2025)
Trustees
- Sarah Steadchair
- Heidi Elizabeth Hunt
- Karl John Connor
- Linval Smith
- Professor Roderick Peter MacGregor Thomson
Income and spending
| Financial year end | Income | Spending |
|---|---|---|
| 31/03/2025 | £2.7m | £3.0m |
| 31/03/2024 | £2.7m | £2.8m |
| 31/03/2023 | £2.2m | £2.0m |
| 31/03/2022 | £1.5m | £1.2m |
| 31/03/2021 | £1.0m | £881k |
Common questions
Is LISTENING EAR (MERSEYSIDE) financially healthy?
Per its FY2025 accounts: The accounts state that the charity reported a deficit for the year of £276,370, reducing its total reserves to £891,682. The trustees acknowledge a shortfall in unrestricted reserves relative to their policy target of three months' operating costs, noting that free reserves of £414,775 are below the required £713,401. Despite this, the trustees and auditors confirm the charity has adequate resources to continue as a going concern. Its FY2025 accounts were audited by Mitchell Charlesworth (Audit) Limited.
What does the highest-paid employee of LISTENING EAR (MERSEYSIDE) earn?
Per its FY2025 accounts, the highest-paid employee was in the more than £60,000 band, and 3 employees earned over £60,000.
Who funds LISTENING EAR (MERSEYSIDE)?
Funders whose own accounts filings name LISTENING EAR (MERSEYSIDE) as a grant recipient include VINCI UK FOUNDATION, SKELTON BOUNTY.
Known funders
| Funder | Year | Amount | Purpose (as stated by the funder) |
|---|---|---|---|
| VINCI UK FOUNDATION | FY2021 | £4k | Imrpoving the IT Equipment |
| SKELTON BOUNTY | FY2025 | £2k | |
| SKELTON BOUNTY | FY2026 | £2k |
Government & lottery funding
| Funder | Date | Amount | Purpose |
|---|---|---|---|
| The National Lottery Community Fund | 11/10/2024 | £498k | Wraparound |
| The National Lottery Community Fund | 04/03/2021 | £190k | Volunteering to help those with poor mental health in the wake of COVID-19 |
| UK government | 08/07/2020 | £16k | Coronavirus Community Support Fund |
| The National Lottery Community Fund | 16/05/2019 | £10k | Support After Therapy |
| The National Lottery Community Fund | 19/01/2006 | £5k | Butterflies Capacity Building Project |
| The National Lottery Community Fund | 18/01/2005 | £5k | Improvement of services |
Funders of similar charities
| Funder | Similar charities funded | Amount to them |
|---|---|---|
| The Leathersellers' Foundation | 2 | £45k |
| THE NORTHWICK TRUST | 2 | £28k |
| THE BATCHWORTH TRUST | 2 | £25k |
| THE GROCERS' CHARITY | 2 | £9k |
| THE ROTHSCHILD FOUNDATION | 1 | £700k |
| THE STONE FAMILY FOUNDATION | 1 | £595k |
| THE TRUE COLOURS TRUST | 1 | £462k |
| THE MICHAEL COWAN FOUNDATION | 1 | £350k |
Charities like this
- LISTENING EARS
- Heard Organisation Limited
- THE LISTENING CENTRE
- THE LISTENING PLACE
- CROYDON HEARING RESOURCE CENTRE
- OPEN EARS
Side by side with its peers
| Charity | Income | Top pay band | Staff >£60k | Reserves vs policy | Fundraising cost | Going concern |
|---|---|---|---|---|---|---|
| LISTENING EAR (MERSEYSIDE) | £2.7m | more than £60,000 | 3 | below | — | no doubt |
| LISTENING EARS | £30k | — | 0 | unclear | — | no doubt |
| Heard Organisation Limited | £929k | — | — | within | — | no doubt |
| THE LISTENING CENTRE | £104k | — | 0 | above | — | no doubt |
| THE LISTENING PLACE | £2.7m | £70,001 - £80,000 | 2 | unclear | — | no doubt |
| CROYDON HEARING RESOURCE CENTRE | £131k | — | — | unclear | — | no doubt |