CROSSROADS CARE STAFFORDSHIRE LIMITED

Registered charity 1040583 · accounts filings on the Charity Commission register · also known as CROSSROADS (STAFFORDSHIRE) CARING FOR CARERS LIMITED, CROSSROADS CARE STAFFORDSHIRE, THE STAFFORDSHIRE CROSSROADS CARE ATTENDANTS SCHEMES LTD

Crossroads Care Staffordshire Limited's main aim is to support Carers in their caring role.-This is achieved through the provision of a respite service, usually within the carer's own home, provided by trained Care Support Workers.

Objects

The Company's Objects are specifically restricted to the following:-(a) the relief of those in need by reason of age, ill health, disability, financial hardship or other disadvantage through the provision of comprehensive support services for carers throughout the County of Staffordshire; and(b) The assistance of carers in need including by raising awareness of issues affecting carers.

Area of benefit: STAFFORDSHIRE

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: Education/training · The Advancement Of Health Or Saving Of Lives · Disability · Economic/community Development/employment · Get email alerts

Registered contact address: Stoke-on-Trent, West Midlands, England (from the postcode on the register)

Financial health, per its FY2025 accounts

The accounts state that total unrestricted reserves decreased slightly to £191,731, with the Trustees considering the charity economically viable despite a net expenditure of £924. The charity relies heavily on income from charitable activities (£836,035) rather than donations, and notes that no single contract accounts for more than 20% of total income to mitigate risk.

Automated summary of the FY2025 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts independently examined (not a full audit). Discloses 3 of 6 completeness components.

In its annual return the charity told the Commission it is also regulated by: Care Quality Commission. This is the charity’s own declaration; it is not a rating and has not been verified by the Commission or by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investing charity funds policy and procedures
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures

Corporate structure

• Registered company of the charity Companies House 02944546

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

• EDDEN, Paul Brian — director, appointed 24/09/2025on trustee list
• SMITH, Marilyn Erica — director, appointed 10/04/2024on trustee list
• TAMS, Susan Ann — director, appointed 22/05/2019on trustee list
• HALL, Diane Mary — director, appointed 27/03/2019on trustee list
• BROOKES, Susan Mary — director, appointed 25/07/2012on trustee list
• FLEVILL, Ann — director, appointed 19/05/2004on trustee list

Official officers record.

CQC provider record: Crossroads Care Staffordshire Limited — Registered, 1 registered location, 1 regulated activity, last inspected 22/10/2019.charity number confirmed by CQC CQC record

Structured financials (annual return, FY ending 31/03/2025)

Reported reserves equal ~2.7 months of spending — below the median for charities its size (median 5.2 months; benchmarks).

Per its annual return, largest income source: Charitable activities (99% of income) — components as reported reconcile to the return’s total income; not from the accounts narrative.

Per its annual return, cost of raising funds: 0.0% of total income — below the median for charities its size (4.9%) (benchmarks).

Care Quality Commission ratings

CQC inspection ratings for services run by a provider matching this charity’s name (matched by name; verify provider identity on CQC’s site).

• Crossroads Care Staffordshire: Requires improvement (05/12/2019) · CQC record

Trustees · trustee networks

• Susan Joy Whitingchair · trustee of 3 other charities
• ANN FLEVILL
• Diane Mary Hall
• MARILYN ERICA SMITH · trustee of 1 other charity
• Paul Brian Edden
• SUSAN MARY BROOKES
• Susan Tams · trustee of 1 other charity

Trustee list from the Charity Commission register (current, not historical).

Operates in: Staffordshire

Income and spending

Common questions