MISSING PEOPLE LIMITED

Registered charity 1020419 · accounts filings on the Charity Commission register · Wikidata: Q6878372 · Wikipedia · also known as MESSAGE HOME, MISSING FROM CARE, MISSING PERSONS CHARITY, MISSING YOU, NATIONAL MISSING PERSONS HELPLINE, RUNAWAY HELPLINE · also registered in Scotland as SC047419 (OSCR)

Every 90 seconds in the UK, someone is reported missing. Missing People is an independent charity and is a lifeline to the 170,000 people who are reported missing each year, and to their families and friends left behind. The charity operates a free and confidential helpline daily from 10am to 10pm to provide non-judgemental advice and guidance to anybody affected by the issue of missing on 116000

Objects

(A)TO PROVIDE COUNSELLING AND SUPPORT TO FAMILIES IN CONDITIONS OF NEED HARDSHIP OR PHYSICAL OR MENTAL DISTRESS AS A RESULT OF A MEMBER OF THEIR FAMILY HAVING DISAPPEARED WITHOUT TRACE; (B)TO PROVIDE HELP AND SUPPORT TO YOUNG PERSONS AND ADULTS WHO HAVE LEFT HOME WITHOUT INFORMING THEIR FAMILY AND FRIENDS OF THEIR WHEREABOUTS AND WHO ARE SUFFERING CONDITIONS OF NEED HARDSHIP OR PHYSICAL OR MENTAL DISTRESS AND (C)TO EDUCATE THE PUBLIC IN THE SOCIAL AND ECONOMIC PROBLEMS RESULTING FROM THE DISRUPTION TO FAMILY LIFE CAUSED BY THE DISAPPEARANCE OF A MEMBER OF THE FAMILY AND THE PROBLEMS CAUSED BY INDIVIDUALS WHO HAVE DISAPPEARED WITHOUT TRACE.

Area of benefit: NOT DEFINED

The charity’s charitable objects and area of benefit, quoted from its governing document as held on the Charity Commission register.

Causes: General Charitable Purposes · Other Charitable Purposes · website · Get email alerts

Registered contact address: Richmond upon Thames, London, England (from the postcode on the register)

Financial health, per its FY2026 accounts

The accounts state that the charity recorded a deficit of £134k for the year, a significant improvement from the £765k deficit in the prior year, driven by a reduction in total expenditure and an increase in voluntary income. Per the trustees' report, free reserves stood at £1,098k, providing 3.2 months of cover which is above the stated policy minimum of three months. The trustees conclude that the adoption of a going concern basis is appropriate, citing strong liquidity and forecasts showing improved financial position.

Automated summary of the FY2026 accounts; the evidenced findings below carry the verbatim passages.

What the accounts disclose

Accounts audited by Crowe UK LLP. Discloses 6 of 6 completeness components.

Year-over-year changes

• Top pay band moved from £110,001 - £120,000 (FY2025) to £99,001 - £100,000 (FY2026).
• Employees paid over £60,000: 5 (FY2025) → 4 (FY2026).

Comparing this charity’s FY2025 and FY2026 accounts as analysed by this site.

Policies the charity declares

In its annual return the charity told the Commission that it has the policies listed below. This is self-declared: it is not verified by the Commission or by this site, and it is not evidence of how a policy works in practice.

• Bullying and harassment policy and procedures
• Campaigns and political activity policy and procedures
• Complaints handling
• Complaints policy and procedures
• Conflicting interests
• Financial reserves policy and procedures
• Internal charity financial controls policy and procedures
• Internal risk management policy and procedures
• Investment
• Paying staff
• Risk management
• Safeguarding policy and procedures
• Safeguarding vulnerable beneficiaries
• Serious incident reporting policy and procedures
• Social media policy and procedures
• Trustee conflicts of interest policy and procedures
• Trustee expenses policy and procedures
• Volunteer management

From the charity’s annual return (Part A, self-declared)

Answers and figures the charity gave in Part A of its annual return to the Charity Commission. They are self-declared: not verified by the Commission or by this site. Only positive answers and figures are listed; items not listed are simply not shown.

Source: this charity’s annual returns on the Charity Commission register.

Corporate structure

• Registered company of the charity Companies House 02814202

Public fundraising profile: JustGiving — Missing People (matched by registered charity number).

Leadership, per the charity’s website

• Jo Youle — CEO (source)

Listed on the charity’s own website when we last crawled it; roles may have changed. Pay-band disclosures above are anonymous statutory disclosures and are not attributed to any named individual.

Company officers (Companies House)

Current officers of the charity’s own company per the Companies House register, cross-checked against the Charity Commission trustee list by name. A director not on the trustee list is usually a timing or naming difference between the two registers — check both records before drawing conclusions.

• JONES, Lisa Jayne — director, appointed 26/11/2025on trustee list
• WALKER, James Michael — director, appointed 22/05/2024on trustee list
• LLOYD, Louise Alexandra — director, appointed 22/05/2024on trustee list
• MURPHY, Rachel Julia — director, appointed 22/05/2024on trustee list
• SAMTANI, Vijay — director, appointed 25/04/2023on trustee list
• ROSENOW, Nunziatina — director, appointed 25/04/2023on trustee list
• RAWES, Caroline Rachel — director, appointed 25/04/2023on trustee list
• WATERFALL, Samuel Kenneth — director, appointed 03/10/2017on trustee list
• BOUGHTON, Paul Victor — director, appointed 03/10/2017on trustee list
• GODWIN, Sarah — director, appointed 03/02/2015on trustee list
• THEVARAJAH, Retnadevi — secretary, appointed 12/02/2025

Official officers record.

Property (HM Land Registry)

2 registered titles in England and Wales held by the charity’s company or corporate body (0 freehold). All charity-held property. Contains HM Land Registry data © Crown copyright, OGL v3.0.

Public profiles (found on the charity’s own website): facebook · instagram

Structured financials (annual return, FY ending 31/03/2026)

Reported reserves equal ~3.1 months of spending — below the median for charities its size (median 4.7 months; benchmarks).

Per its annual return, cost of raising funds: 20.6% of total income — in the top quarter for charities its size (median 5.3%) (benchmarks).

Register events

• Received assets from another charity (15/10/2026) — per the register’s event history; asset transfers typically record mergers or reorganisations.
• Received assets from another charity (16/10/2024) — per the register’s event history; asset transfers typically record mergers or reorganisations.
• Received assets from another charity (15/10/2024) — per the register’s event history; asset transfers typically record mergers or reorganisations.

Trustees · trustee networks

• Caroline Rachel Rawes · trustee of 1 other charity
• James Walker · trustee of 1 other charity
• Lisa Jones
• Louise Lloyd
• Nunziatina Rosenow
• Paul Victor Boughton
• Rachel Murphy
• Samuel Kenneth Waterfall
• Sarah Godwin
• Vijay Samtani

Trustee list from the Charity Commission register (current, not historical).

Operates in: Northern Ireland · Scotland · Throughout England And Wales

Income and spending

Common questions

Known funders

Grants to this charity found in funders’ own accounts filings.

Government & lottery funding

Grants to this charity published as open data by government and lottery funders (360Giving).

Funders of similar charities

Funders whose accounts show grants to charities similar to this one (and no recorded grant to this charity) — a starting list for fundraisers.

Charities like this

Semantically similar by activities and financial character, from our analysed corpus. Compare with HUMAN TRAFFICKING FOUNDATION.

• HUMAN TRAFFICKING FOUNDATION income £250k
• Suicide Prevention UK income £485k
• MIDSHIRES SEARCH & RESCUE ORGANISATION income £33k
• HUNDRED FAMILIES income £35k

Side by side with its peers

Each row is that charity’s latest analysed filing; every value is quote-backed on its own page.